Hi everyone,
We are reading all of your feedback, and deeply understand your frustrations and concerns. Please let us first reiterate how important you are to us and Waze. We are so grateful for everything that you do, and sincerely apologize for this issue.
We truthfully did not have advanced notice of this required maintenance work. It came as a surprise to us too, and we absolutely agree that not being able to give you a proper heads up (as we have previously) is not acceptable. This started out as an unexpected and unscheduled minor disruption to service, which then uncovered issues that were not anticipated and outside of our control that have resulted in the need for more down-time. We are planning to add a notice in the WME Tile Build popup so that all editors are kept informed of the situation.
Since we last posted, we have learned that our earlier belief that it will take one month for this maintenance to complete may have been an overestimation. We are optimistic that in reality it will be shorter, but still don’t want to set any false expectations. Either way, we will take advantage of this time to make improvements so that the service is enhanced once back.
Unfortunately, since the process has already started, we can’t pause it to allow for the edits you’ve queued to advance to the Tile Build. We know this will negatively impact several ongoing and planned projects mentioned here in the comments like the Houston campaign and the Pakistan mapraid. Your in-progress projects and contributions will be protected to the best of our ability, and we promise that we will help prioritize rescheduling them once the maintenance is concluded.
Waze stands apart from other navigation services precisely because of the Community and the amazing and irreplaceable local knowledge you all provide to the millions of Waze users around the world. Please know we would never take this for granted.
Once again, we deeply apologize for the disruption this has caused. We are working on this as the top priority for the whole company, and hope to resume normal service as quickly as possible.
Thank you,
Ruben, on behalf of the Waze Communities Team
We are reading all of your feedback, and deeply understand your frustrations and concerns. Please let us first reiterate how important you are to us and Waze. We are so grateful for everything that you do, and sincerely apologize for this issue.
We truthfully did not have advanced notice of this required maintenance work. It came as a surprise to us too, and we absolutely agree that not being able to give you a proper heads up (as we have previously) is not acceptable. This started out as an unexpected and unscheduled minor disruption to service, which then uncovered issues that were not anticipated and outside of our control that have resulted in the need for more down-time. We are planning to add a notice in the WME Tile Build popup so that all editors are kept informed of the situation.
Since we last posted, we have learned that our earlier belief that it will take one month for this maintenance to complete may have been an overestimation. We are optimistic that in reality it will be shorter, but still don’t want to set any false expectations. Either way, we will take advantage of this time to make improvements so that the service is enhanced once back.
Unfortunately, since the process has already started, we can’t pause it to allow for the edits you’ve queued to advance to the Tile Build. We know this will negatively impact several ongoing and planned projects mentioned here in the comments like the Houston campaign and the Pakistan mapraid. Your in-progress projects and contributions will be protected to the best of our ability, and we promise that we will help prioritize rescheduling them once the maintenance is concluded.
Waze stands apart from other navigation services precisely because of the Community and the amazing and irreplaceable local knowledge you all provide to the millions of Waze users around the world. Please know we would never take this for granted.
Once again, we deeply apologize for the disruption this has caused. We are working on this as the top priority for the whole company, and hope to resume normal service as quickly as possible.
Thank you,
Ruben, on behalf of the Waze Communities Team
Re: Planned Delays In Map Updates