Post Reply

Missing street has been added but driving directions won't route anyone to the street

Post by 62971bd015cc4fceb2ebc7b661d97b96
I live in a development that has been here for at least 10 years, but my street was missing from Apple Maps and Waze for some reason. It's been added but Waze won't actually use it as a street, so directions to my address still just send people in circles around the approximate location of my address. Is anyone able to help with this?
62971bd015cc4fceb2ebc7b661d97b96
Posts: 3

POSTER_ID:18076118

1

Send a message

Post by 62971bd015cc4fceb2ebc7b661d97b96
Also, I tried to report this as an issue in Live Maps, but the directions on how to do so seem to be out of date - when I go to right click my address as directed, I don't get any options for reporting a problem.
62971bd015cc4fceb2ebc7b661d97b96
Posts: 3
Send a message

Post by 62971bd015cc4fceb2ebc7b661d97b96
Thanks! The street is Pine Hollow (aka Pine Holw) in Amherst (01002). It's located off Pine St., near State St. I've attached a screenshot of the live map.
 
62971bd015cc4fceb2ebc7b661d97b96
Posts: 3
Send a message

Post by bobc455
Hi!

Thanks for the note! You've come to the right place.

Could you please let us know the street location and town? We can check it out and see if something is going on.

Thanks!

-Bob C.
bobc455
Area Manager
Area Manager
Posts: 203
Has thanked: 84 times
Been thanked: 25 times
Send a message

Post by bobc455
Great, thanks! 

The issue was that  the road did not have a proper junction with Pine Street. I have fixed this in the map editor, and it should be downloaded to your device within the next day or two after the updates are transferred to the routing server.

As a side note - I renamed it to "Pine Hollow" so it is consistent with the Waze naming conventions.

By the way we are always looking for more editors to help with the map - if you'd like to join us, we have a discord server and you can fill this out:
https://docs.google.com/forms/d/e/1FAIp ... g/viewform

Thanks for helping us keep the map as accurate as possible!

-Bob C.
 
bobc455
Area Manager
Area Manager
Posts: 203
Has thanked: 84 times
Been thanked: 25 times
Send a message