Community reorganization

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Community reorganization

Postby shirlig » Thu Jan 24, 2013 8:46 am

Hi Wazers,

As you all may have noticed - over the last year our community of Wazers - users, map-editors, area managers and other devoted participants - has been growing dramatically.
From less than 10 millions users at the beginning of last year - we are now approaching the 40 million Wazers world-wide.
Some communities and regions grew 5 times bigger compared to last year; our maps coverage, content and data size has doubled itself every 3 months; and the Waze community of editors kept the pace by adding more then 50k members.
In order to support such an amazing growth, We've been thinking recently of ways to optimize the communication flow and increase the availability of info for the community at large.

Here's what we would like to achieve:
- Create better communication channels between the community and Waze team
- Better communicate Waze's agenda and plans
- Increase the voice of the community in determining Waze's agenda
- Increase the availability of information resources
- Allow more users to get more involved with specific areas of interest such as Navigation,
Mapping, Social Media etc
- As part of the plan, we will also upgrade our forum's platform to allow better performance and new interesting plugins

Please note that this "reorganization" is actually not very different from the existing structure. The idea is to reorganize the community based on the existing structure by introducing clearer rules, roles and communication flow between the community and Waze team, to improve the efficiency of our work together.

To do that, we'd like to start by introducing a new communication flow in the forums.

Community reorganization.png
Community reorganization.png (124.16 KiB) Viewed 39160 times
Hi Wazers!

* Each active community will have its own "Local Champs" group. Local champs are the leaders of the local communities.
Local Champs will participate in the local champs forum, self management of area managers and help with other community projects.
Out of the local champs group, one user will be the "coordinator". The coordinator will be in direct contact with the Waze team for assistance on issues that can not be solved locally.

Each local champs group will consist of the more experienced users in its community. The size of the group will be proportional to the number of local active editors'.
i.e, a community of 500 active editors will include a minimum of 5 local champs. This number will grow proportionally to the growing number of active editors.
The local champs group will have the rights to add as many new users as they see fit.


Entry to the local Champs' group requires:
6 months of Waze- seniority
editing level 4
300 forum posts
- more criteria based on quality indicators will be added soon.
- These criteria do not provide automatic access to the champs' group. Each request to join the group will still be verified individually.


* Under this new reorganization, users with expertise in certain areas can apply to be "Experts".
For example "editing Experts", "Android experts", "iPhone experts", "navigation experts", "beta editor experts", "points experts", "social media experts," will now have moderator permissions over the relevant forums and their coordinators will have direct contact to relevant team members at Waze.
We're open to expanding the range of "Experts" to include any new expertise that you may have in mind.

Experts will be subject to the same entry level as local champs.

* Global Champs are the leaders of the global community. They will discuss high level issues in the Global Champs forum and work on high level projects.
They will be both Local and Global Champs.

The entry level to the Global Champs' group is:

12 months of seniority
editing level 5
600 forum posts
- more criteria based on quality indicators will be added soon.
- These criteria do not provide automatic access to the champs' group. Each request to join the group will still be verified individually.

Communication flow:

* Local issues will be discussed in the local forums.
* Local forums will be monitored by the Local Champs.
* Professional forums will be monitored by the Experts.
* Local Champs can raise issues to Global Champs.
* If intervention by the Waze Team is needed – the coordinator will contact the community's rep from Waze Team.


Each community will have her own dedicated Community Manager from the Waze Team who will be working with them on their local issues and needs.

The community managers will be in touch with you in the local forums in the upcoming days and will explain how we proceed.
We will soon share a form in which users who want and feel that they can be experts or coordinators can apply.
Moreover, we will ask you to mention if there are other community members that you find qualified for one of these roles.
We will review your answers and will chose the coordinators and experts based on applications as well as user experience.

We believe that this reorganization will help us provide better community support, and a better understanding of the community wishes and priorities.

Looking forward to hearing your feedback!

Thanks,
Shirli
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Re: Community reorganization

Postby asterix06 » Thu Jan 24, 2013 1:15 pm

Well done, Shirli !
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Re: Re: Community reorganization

Postby Poopstick » Thu Jan 24, 2013 1:27 pm

asterix06 wrote:Well done, Shirli !

+1
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Re: Community reorganization

Postby Scorp42 » Thu Jan 24, 2013 2:56 pm

This seems like a great idea.

I"m curious, along with the better channels of communication and Waze's agenda, will there be opportunities for the core Waze team to give us actual editing rules and guidelines?

I'm thinking of things like:
Road naming conventions (I-75 S vs I-75 S)
Major/minor highways
When to split/unsplit roads
A list of TTS shortcuts used in the client (so we can stop trying to figure it out)
Landmarks (when and what to mark)
Etc...

I think the community has done a great job of coming up with guidelines, but for the sake of consistency, it'd be great to hear from Waze about how some of this should be handled or what future plans may affect those items.

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Re: Community reorganization

Postby fotrik » Thu Jan 24, 2013 8:04 pm

That's interesting news and probably the only option in so fast growing Waze community. Let's hope that every country will have sufficient number of competent people!
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Re: Community reorganization

Postby foxitrot » Fri Jan 25, 2013 7:27 am

shirlig wrote:Entry to the local Champs' group requires:
6 months of Waze- seniority
editing level 4
300 forum posts
- more criteria based on quality indicators will be added soon.
- These criteria do not provide automatic access to the champs' group. Each request to join the group will still be verified individually.


* Under this new reorganization, users with expertise in certain areas can apply to be "Experts".
For example "editing Experts", "Android experts", "iPhone experts", "navigation experts", "beta editor experts", "points experts", "social media experts," will now have moderator permissions over the relevant forums and their coordinators will have direct contact to relevant team members at Waze.
We're open to expanding the range of "Experts" to include any new expertise that you may have in mind.

Experts will be subject to the same entry level as local champs.

Shirli, you'll possibly have to reconsider the Experts group's entry requirements. I can imagine that otherwise you'll eventually loose loads of excellent, highly experienced "Android experts", "iPhone experts", "points experts", "social media experts" and "whateverelse experts", who drive and test and communicate a lot, but tried to edit only here-and-there and will actually never neach L4 and be allowed to apply for an Expert (except using the 'individual verification' clause).

(This is actually the same problem as with joint editors' and drivers' Scoreboard: non-editing mega drivers will not able to reach visible ranks anymore.)
...with the good old crashing :roll: Symbian 2.1.99.114 (N-E52), while
trying to get used to the good new social Android 4.0.xx.yyy (OP-X LOL-a-popp).
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Community reorganization

Postby sk2380 » Fri Jan 25, 2013 10:20 am

Shirli,
I think this policy will restrict the new users using the forums as they will have to depend on local and professional champs to get any type of advice or make a point of suggestions. As in India there are lot many users are not active on the forums, after going through this policy they will/might restrict themselves of using forums. For forum think it should be very open and transparent base of communication and platform for exchanging the ideas. Lets keep Waze as a pure form of economical and safe driving experience.

Regards,
Sk2380.


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Re: Community reorganization

Postby davipt » Fri Jan 25, 2013 10:25 am

sk2380 wrote:Shirli,
I think this policy will restrict the new users using the forums as they will have to depend on local and professional champs to get any type of advice or make a point of suggestions. As in India there are lot many users are not active on the forums, after going through this policy they will/might restrict themselves of using forums. For forum think it should be very open and transparent base of communication and platform for exchanging the ideas. Lets keep Waze as a pure form of economical and safe driving experience.


Where have you read this? I read clearly that not much will change, and in particular the usage of the forums for new users should even improve as they can now get answers not only from other "more senior" users and (sometimes) waze or champs themselves as always, but from people that now may get access to further and more reliable information. For me it's just delegation from the small number of official waze dedicated to each country to a larger set of trusted power users. It can only get better!
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Re: Community reorganization

Postby asterix06 » Fri Jan 25, 2013 11:53 am

davipt wrote:
sk2380 wrote:Shirli,
I think this policy will restrict the new users using the forums as they will have to depend on local and professional champs to get any type of advice or make a point of suggestions. As in India there are lot many users are not active on the forums, after going through this policy they will/might restrict themselves of using forums. For forum think it should be very open and transparent base of communication and platform for exchanging the ideas. Lets keep Waze as a pure form of economical and safe driving experience.


Where have you read this? I read clearly that not much will change, and in particular the usage of the forums for new users should even improve as they can now get answers not only from other "more senior" users and (sometimes) waze or champs themselves as always, but from people that now may get access to further and more reliable information. For me it's just delegation from the small number of official waze dedicated to each country to a larger set of trusted power users. It can only get better!



+1
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Re: Community reorganization

Postby svx-biker » Fri Jan 25, 2013 5:39 pm

Sounds like a good plan Shirli!

Over time we can adjust step by step.
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