Community reorganization

Moderator: Unholy

Re: Community reorganization

Postby shirlig » Thu Jan 31, 2013 10:47 am

xteejx wrote:I'll be cheeky and ask for a name badge with UK English super person then please lol
Do I get any super powers like being able to fly or invisibility or anything? ;-)

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Maybe extra-visibility rather than invisibility :lol:
I'm not sure about the flying powers though ;)
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Re: Community reorganization

Postby floppyrod84 » Thu Jan 31, 2013 9:54 am

I'll be cheeky and ask for a name badge with UK English super person then please lol
Do I get any super powers like being able to fly or invisibility or anything? ;-)

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Re: Community reorganization

Postby shirlig » Thu Jan 31, 2013 9:15 am

Hi all,

Following the introduction of the reorganization plan, a few questions came up and we would like to address them:

What is The role of coordinators and experts?

The Coordinator is a sort of an ambassador. He will be a part of both global and local champs' groups, and will be in an ongoing and direct contact with the Waze team.
With the help of the community manager from the Waze team, he will help promoting initiatives and issues that are important for the local community that he represents.
He can also contact the community manager regarding unsolved issues that require Waze's intervention and to inform us if there are any burning issues that require our attention


The Experts are more like "ministers"
of their relevant expertise. The experts are users who accumulated a high knowledge level in a specific area such as editing, translation, routing, iPhone etc and have the will and the ability to take an active role in the community by helping others where they can and help elaborating issues that need to be addressed.

What does it involve?
First, it really depends on the area of expertise but generally:
* Experts will be moderators of the relevant professional forum and have access to the local champs group of their community.
* Experts will be informed by Waze of news and updates which are relevant to their expertise, For example a client experts will be in the loop about new features on the way etc.
* They will have direct contact to relevant Waze team members like mapteam supervisors, qa testers, product members, social media etc (as much as possible)
* If there are relevant tools that we can provide, the experts will have access to them. For example, bugs list from our bug system will be accessible to client experts.

* Experts will handle (with the tools and contacts they have) high level issues and other problems that couldn't be solved locally.

Some clarifications about experts:
* A user can have multiple expertise (he can be for example coordinator,client expert & social media expert)
* Each area of expertise can have multiple experts from different communities.

* The official requirements to become an expert:
6 months of Waze- seniority
editing level 4
300 forum posts

Of course these requirements are not set in stone, we wouldn't like to block enthusiastic and motivated users who wish to contribute with their knowledge from participating. We will consider any request separately - so please don't hesitate to apply even if you don't quite meet the conditions


Some of you asked what's the amount of time that needs to be invested in these roles:
It really depends on how much activity there is on the specific forum, it not suppose to be different from the existing structure, just now the experts know they are managing the forum and they are the professional authority for any questions.
And of course they can communicate with waze team easily,

I hope that's answer the main issues, i'm here for any anther thing you need:-)
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Re: Community reorganization

Postby aigarslv » Tue Jan 29, 2013 7:20 pm

jasonh300 wrote:
aigarslv wrote:I think that 300 forum posts is a bit big number. Especially if you are applying as Android or iPhone expert!


Being heavily active in the forums needs to be a condition for being any type of expert. If you're not known to the community, and accessible via the forums, you won't be able to be an effective expert.



I am known to community ( I edit map, drive a lot, report as much as I can) and I help users as much as I can (I am available to community via PM and I also check forums when I have time). However for Latvia 300 posts is a big number and I do not want to SPAM post for numbers... Or spend my whole life in front of monitor...
Guess what - if I post 1 reply/post per working day - that is makes ONLY 260 posts in one YEAR. And of course PM's don't count.
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Re: Community reorganization

Postby jasonh300 » Tue Jan 29, 2013 2:11 am

aigarslv wrote:I think that 300 forum posts is a bit big number. Especially if you are applying as Android or iPhone expert!


Being heavily active in the forums needs to be a condition for being any type of expert. If you're not known to the community, and accessible via the forums, you won't be able to be an effective expert.
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Re: Community reorganization

Postby floppyrod84 » Mon Jan 28, 2013 11:51 pm

Perhaps a translation contact for each language set?

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Re: Community reorganization

Postby aigarslv » Mon Jan 28, 2013 3:44 pm

I think that 300 forum posts is a bit big number. Especially if you are applying as Android or iPhone expert! Also I think that language proficiency is important: for example in Latvia people talk in Latvian and Russian.

Also I think that It would be good for Android experts or iPhone experts to be on beta team for their respective platform.
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Re: Community reorganization

Postby porubcan » Mon Jan 28, 2013 2:14 pm

It would be helpful to share more details about expert areas. We were asked if we would like to participate or nominate someone, but we do not know much about subject and requirements for each area. I believe you have alreay set expectations in each expert's area you would share. Thanks

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Re: Community reorganization

Postby sk2380 » Mon Jan 28, 2013 10:38 am

davipt wrote:
sk2380 wrote:Hi davipt

As I mentioned in India there are lot many users who are not aware of Forums as such or in other words there are few users who are actively working to make Indian maps more user friendly and economical. To give you an example I have introduced Waze to my 5 friends (all driving freaks) but none of them are using forum or wiki or for that matter WME they just go on drive! When I told them about forums, they were like its very theoretical or might be they found it very confusing.

There are so many Indian UR just mentioned as General Map Error without any details about the error or updates required. This is the lack of information or I might call it BASIC awareness among the users using the app.

I might be wrong but this was the actual situation which I came across.



I'm sure this is the same that happens in every country. Here in Portugal I can count with my fingers the number of minimally active users on the forum. We are now getting some forum traction (the fingers on the second hand) mainly because of some promotion on the Waze Portugal Facebook page. But of course every driver still likes to report general errors without descriptions and create radars everywhere.

I just don't understand why you think this reorg idea could affect this forum behavior. Quite the contrary, having more people with official knowledge actively participating on the forum will hopefully capture more general users into it. I can imagine having only adrian from waze trying to manage the whole forum from Portugal, Brasil and a lot other spanish language countries and the effort for him. Now me and another user try to help as much as we can, and that's the reorg idea - to officialize those helpers.




Hi,
davipt


Thanks for the clarifications... Hope we get best of this reorganization,

Hope to see you around.

Thanks.
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Re: Community reorganization

Postby davipt » Fri Jan 25, 2013 11:39 pm

sk2380 wrote:Hi davipt

As I mentioned in India there are lot many users who are not aware of Forums as such or in other words there are few users who are actively working to make Indian maps more user friendly and economical. To give you an example I have introduced Waze to my 5 friends (all driving freaks) but none of them are using forum or wiki or for that matter WME they just go on drive! When I told them about forums, they were like its very theoretical or might be they found it very confusing.

There are so many Indian UR just mentioned as General Map Error without any details about the error or updates required. This is the lack of information or I might call it BASIC awareness among the users using the app.

I might be wrong but this was the actual situation which I came across.


I'm sure this is the same that happens in every country. Here in Portugal I can count with my fingers the number of minimally active users on the forum. We are now getting some forum traction (the fingers on the second hand) mainly because of some promotion on the Waze Portugal Facebook page. But of course every driver still likes to report general errors without descriptions and create radars everywhere.

I just don't understand why you think this reorg idea could affect this forum behavior. Quite the contrary, having more people with official knowledge actively participating on the forum will hopefully capture more general users into it. I can imagine having only adrian from waze trying to manage the whole forum from Portugal, Brasil and a lot other spanish language countries and the effort for him. Now me and another user try to help as much as we can, and that's the reorg idea - to officialize those helpers.
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