Community reorganization

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Re: Community reorganization

Postby jasonh300 » Tue Jan 29, 2013 2:11 am

aigarslv wrote:I think that 300 forum posts is a bit big number. Especially if you are applying as Android or iPhone expert!


Being heavily active in the forums needs to be a condition for being any type of expert. If you're not known to the community, and accessible via the forums, you won't be able to be an effective expert.
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Re: Re: Community reorganization

Postby jasonh300 » Tue Jan 29, 2013 6:34 am

foxitrot wrote:
jasonh300 wrote:an effective expert.

Maybe "a useful expert"?


That too.
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Re: Community reorganization

Postby jhfrontz » Mon Feb 04, 2013 7:37 pm

the1who wrote:I have a problem with the minimum forum post requirement.

Granted you want people to be active...but that should not be a rule and guide by how many forum posts one makes to scale how valuable they are. Example...someone can just go in the unlock forums and type "fixed" all day long to everything and anything, just to drive up their forum posts... I think that should be secondary consideration if some other requirement is not met.

I find it useless sometimes to get involved with every forum post that don't necessarily pertain to contributing. Meaning, I could go and talk everywhere in the forum, and I might not know what I am talking about anyways, and then I ruin my reputation all for the sake that I was trying to build forum post count.



I agree-- I generally don't post on things that have been covered well by someone else. And I communicate a lot more one-on-one (via PM, IRC, email, SMS, whatever). The lack of a good infrastructure (check out any of StackOverflow's sites for a good example of how things should work) makes me cringe at the thought that I'd need to spend even more time sifting through more noise (since now there will be even more incentive to make junk postings) to find useful information.
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Re: Community reorganization

Postby jhfrontz » Tue Feb 05, 2013 12:19 am

shirlig wrote:Communication flow:

* Local issues will be discussed in the local forums.
* Local forums will be monitored by the Local Champs.
* Professional forums will be monitored by the Experts.
* Local Champs can raise issues to Global Champs.
* If intervention by the Waze Team is needed – the coordinator will contact the community's rep from Waze Team.


While the hierarchy makes sense, using a forum to track issues/requests is inappropriate-- things can definitely start out as a discussion in the forums, but once something is identified, it should be tracked using an appropriate trouble-tracking tool. If nothing else (as I offered to do elsewhere) set up an instance of bugzilla (it's $10/month at the most -- for unlimited users). You can anoint folks with different capabilities, isolate issues, etc. If you really want to do it right, get a full-featured CRM or look at something like Lithium.

Even better than forums (for problem-solving, etc.) would be to use a stackexchange (http://stackexchange.com) instance. That would basically be self-policing (users would reward -- and punish -- the deserving) and power-users/champs would percolate naturally to the top.
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Re: Community reorganization

Postby Kuhlkatz » Fri Feb 01, 2013 8:41 pm

Fill in the questionnaire linked in the Community Manager introduction post for your specific area or country.

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Re: Community reorganization

Postby palmerit » Thu Jan 24, 2013 2:56 pm

This seems like a great idea.

I"m curious, along with the better channels of communication and Waze's agenda, will there be opportunities for the core Waze team to give us actual editing rules and guidelines?

I'm thinking of things like:
Road naming conventions (I-75 S vs I-75 S)
Major/minor highways
When to split/unsplit roads
A list of TTS shortcuts used in the client (so we can stop trying to figure it out)
Landmarks (when and what to mark)
Etc...

I think the community has done a great job of coming up with guidelines, but for the sake of consistency, it'd be great to hear from Waze about how some of this should be handled or what future plans may affect those items.

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Re: Re: Community reorganization

Postby palmerit » Thu Jan 31, 2013 6:47 am

aigarslv wrote:
jasonh300 wrote:
aigarslv wrote:I think that 300 forum posts is a bit big number. Especially if you are applying as Android or iPhone expert!


Being heavily active in the forums needs to be a condition for being any type of expert. If you're not known to the community, and accessible via the forums, you won't be able to be an effective expert.



I am known to community ( I edit map, drive a lot, report as much as I can) and I help users as much as I can (I am available to community via PM and I also check forums when I have time). However for Latvia 300 posts is a big number and I do not want to SPAM post for numbers... Or spend my whole life in front of monitor...
Guess what - if I post 1 reply/post per working day - that is makes ONLY 260 posts in one YEAR. And of course PM's don't count.


Agreed. 1 post per working day is 260 posts. But of course.. your also stating that you would help an average of 1 person per working day. Which makes me think someone else may be a better fit. Personally, id change the criteria a little. Instead of '300 posts' id say '300 quality posts' :) lets face it... a post of "+1" PROBABLY SHOULDNT qualify.

We have all seen the results of what happens when people are promoted based entirely off numbers... country managers who used extended tools get edit counts.. and still cant figure out how to do basic edits.. and other assorted issues. I say we should raise the bar, not lower it.

Just my two cents, of course.

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Re: Re: Community reorganization

Postby Poopstick » Thu Jan 24, 2013 1:27 pm

asterix06 wrote:Well done, Shirli !

+1
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Re: Community reorganization

Postby porubcan » Mon Jan 28, 2013 2:14 pm

It would be helpful to share more details about expert areas. We were asked if we would like to participate or nominate someone, but we do not know much about subject and requirements for each area. I believe you have alreay set expectations in each expert's area you would share. Thanks

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Community reorganization

Postby rottielover » Sat Feb 23, 2013 7:21 pm

+10,000 ;) I also think client map problem reporting should be a focus effort of refinement. My suggestion, combine some existing functionality of the live map and editor to make a problem report interface. You can keep the quick map reports, but put an option in there that will email the account a link to a reporting map where they can type details, maybe even highlight or draw boxes around issues etc.


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