Community reorganization

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Community reorganization

Postby shirlig » Thu Jan 24, 2013 8:46 am

Hi Wazers,

As you all may have noticed - over the last year our community of Wazers - users, map-editors, area managers and other devoted participants - has been growing dramatically.
From less than 10 millions users at the beginning of last year - we are now approaching the 40 million Wazers world-wide.
Some communities and regions grew 5 times bigger compared to last year; our maps coverage, content and data size has doubled itself every 3 months; and the Waze community of editors kept the pace by adding more then 50k members.
In order to support such an amazing growth, We've been thinking recently of ways to optimize the communication flow and increase the availability of info for the community at large.

Here's what we would like to achieve:
  • Create better communication channels between the community and Waze team
  • Better communicate Waze's agenda and plans
  • Increase the voice of the community in determining Waze's agenda
  • Increase the availability of information resources
  • Allow more users to get more involved with specific areas of interest such as Navigation,
    Mapping, Social Media etc
  • As part of the plan, we will also upgrade our forum's platform to allow better performance and new interesting plugins
Please note that this "reorganization" is actually not very different from the existing structure. The idea is to reorganize the community based on the existing structure by introducing clearer rules, roles and communication flow between the community and Waze team, to improve the efficiency of our work together.

To do that, we'd like to start by introducing a new communication flow in the forums.

Community reorganization.png
Community reorganization.png (124.16 KiB) Viewed 39923 times


  • Each active community will have its own "Local Champs" group. Local champs are the leaders of the local communities.
    Local Champs will participate in the local champs forum, self management of area managers and help with other community projects.
    Out of the local champs group, one user will be the "coordinator". The coordinator will be in direct contact with the Waze team for assistance on issues that can not be solved locally.
  • Each local champs group will consist of the more experienced users in its community. The size of the group will be proportional to the number of local active editors'.
    i.e, a community of 500 active editors will include a minimum of 5 local champs. This number will grow proportionally to the growing number of active editors.
    The local champs group will have the rights to add as many new users as they see fit.
Entry to the local Champs' group requires:
  • 6 months of Waze- seniority
  • editing level 4
  • 300 forum posts
->more criteria based on quality indicators will be added soon.
->These criteria do not provide automatic access to the champs' group. Each request to join the group will still be verified individually.

Under this new reorganization, users with expertise in certain areas can apply to be "Experts".
For example "editing Experts", "Android experts", "iPhone experts", "navigation experts", "beta editor experts", "points experts", "social media experts," will now have moderator permissions over the relevant forums and their coordinators will have direct contact to relevant team members at Waze.
We're open to expanding the range of "Experts" to include any new expertise that you may have in mind.

->Experts will be subject to the same entry level as local champs.

->Global Champs are the leaders of the global community. They will discuss high level issues in the Global Champs forum and work on high level projects.
They will be both Local and Global Champs.

The entry level to the Global Champs' group is:

  • 12 months of seniority
  • editing level 5
  • 600 forum posts
->more criteria based on quality indicators will be added soon.
->These criteria do not provide automatic access to the champs' group. Each request to join the group will still be verified individually.

Communication flow:
  • Local issues will be discussed in the local forums.
  • Local forums will be monitored by the Local Champs.
  • Professional forums will be monitored by the Experts.
  • Local Champs can raise issues to Global Champs.
  • If intervention by the Waze Team is needed – the coordinator will contact the community's rep from Waze Team.

Each community will have their own dedicated Community Manager from the Waze Team who will be working with them on their local issues and needs.

The community managers will be in touch with you in the local forums in the upcoming days and will explain how we proceed.
We will soon share a form in which users who want and feel that they can be experts or coordinators can apply. Moreover, we will ask you to mention if there are other community members that you find qualified for one of these roles. We will review your answers and will chose the coordinators and experts based on applications as well as user experience.

We believe that this reorganization will help us provide better community support, and a better understanding of the community wishes and priorities.

Looking forward to hearing your feedback!

Thanks,
Shirli
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Re: Re: Community reorganization

Postby Scorp42 » Thu Jan 31, 2013 6:47 am

aigarslv wrote:
jasonh300 wrote:
aigarslv wrote:I think that 300 forum posts is a bit big number. Especially if you are applying as Android or iPhone expert!


Being heavily active in the forums needs to be a condition for being any type of expert. If you're not known to the community, and accessible via the forums, you won't be able to be an effective expert.



I am known to community ( I edit map, drive a lot, report as much as I can) and I help users as much as I can (I am available to community via PM and I also check forums when I have time). However for Latvia 300 posts is a big number and I do not want to SPAM post for numbers... Or spend my whole life in front of monitor...
Guess what - if I post 1 reply/post per working day - that is makes ONLY 260 posts in one YEAR. And of course PM's don't count.


Agreed. 1 post per working day is 260 posts. But of course.. your also stating that you would help an average of 1 person per working day. Which makes me think someone else may be a better fit. Personally, id change the criteria a little. Instead of '300 posts' id say '300 quality posts' :) lets face it... a post of "+1" PROBABLY SHOULDNT qualify.

We have all seen the results of what happens when people are promoted based entirely off numbers... country managers who used extended tools get edit counts.. and still cant figure out how to do basic edits.. and other assorted issues. I say we should raise the bar, not lower it.

Just my two cents, of course.

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Re: Community reorganization

Postby Scorp42 » Thu Jan 24, 2013 2:56 pm

This seems like a great idea.

I"m curious, along with the better channels of communication and Waze's agenda, will there be opportunities for the core Waze team to give us actual editing rules and guidelines?

I'm thinking of things like:
Road naming conventions (I-75 S vs I-75 S)
Major/minor highways
When to split/unsplit roads
A list of TTS shortcuts used in the client (so we can stop trying to figure it out)
Landmarks (when and what to mark)
Etc...

I think the community has done a great job of coming up with guidelines, but for the sake of consistency, it'd be great to hear from Waze about how some of this should be handled or what future plans may affect those items.

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Community reorganization

Postby rottielover » Sat Feb 23, 2013 7:21 pm

+10,000 ;) I also think client map problem reporting should be a focus effort of refinement. My suggestion, combine some existing functionality of the live map and editor to make a problem report interface. You can keep the quick map reports, but put an option in there that will email the account a link to a reporting map where they can type details, maybe even highlight or draw boxes around issues etc.


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Re: Community reorganization

Postby porubcan » Mon Jan 28, 2013 2:14 pm

It would be helpful to share more details about expert areas. We were asked if we would like to participate or nominate someone, but we do not know much about subject and requirements for each area. I believe you have alreay set expectations in each expert's area you would share. Thanks

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Re: Re: Community reorganization

Postby Poopstick » Thu Jan 24, 2013 1:27 pm

asterix06 wrote:Well done, Shirli !

+1
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Re: Community reorganization

Postby MisterMooCow » Tue Feb 05, 2013 12:19 am

shirlig wrote:Communication flow:

* Local issues will be discussed in the local forums.
* Local forums will be monitored by the Local Champs.
* Professional forums will be monitored by the Experts.
* Local Champs can raise issues to Global Champs.
* If intervention by the Waze Team is needed – the coordinator will contact the community's rep from Waze Team.


While the hierarchy makes sense, using a forum to track issues/requests is inappropriate-- things can definitely start out as a discussion in the forums, but once something is identified, it should be tracked using an appropriate trouble-tracking tool. If nothing else (as I offered to do elsewhere) set up an instance of bugzilla (it's $10/month at the most -- for unlimited users). You can anoint folks with different capabilities, isolate issues, etc. If you really want to do it right, get a full-featured CRM or look at something like Lithium.

Even better than forums (for problem-solving, etc.) would be to use a stackexchange (http://stackexchange.com) instance. That would basically be self-policing (users would reward -- and punish -- the deserving) and power-users/champs would percolate naturally to the top.
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Re: Community reorganization

Postby MisterMooCow » Mon Feb 04, 2013 7:37 pm

the1who wrote:I have a problem with the minimum forum post requirement.

Granted you want people to be active...but that should not be a rule and guide by how many forum posts one makes to scale how valuable they are. Example...someone can just go in the unlock forums and type "fixed" all day long to everything and anything, just to drive up their forum posts... I think that should be secondary consideration if some other requirement is not met.

I find it useless sometimes to get involved with every forum post that don't necessarily pertain to contributing. Meaning, I could go and talk everywhere in the forum, and I might not know what I am talking about anyways, and then I ruin my reputation all for the sake that I was trying to build forum post count.



I agree-- I generally don't post on things that have been covered well by someone else. And I communicate a lot more one-on-one (via PM, IRC, email, SMS, whatever). The lack of a good infrastructure (check out any of StackOverflow's sites for a good example of how things should work) makes me cringe at the thought that I'd need to spend even more time sifting through more noise (since now there will be even more incentive to make junk postings) to find useful information.
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Re: Community reorganization

Postby Kuhlkatz » Fri Feb 01, 2013 8:41 pm

Fill in the questionnaire linked in the Community Manager introduction post for your specific area or country.

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Re: Community reorganization

Postby JorgeARestrepo » Thu May 22, 2014 2:19 am

shirlig wrote:Hi all,

Following the introduction of the reorganization plan, a few questions came up and we would like to address them:

What is The role of coordinators and experts?

The Coordinator is a sort of an ambassador. ...


The Experts are more like "ministers"
...

What does it involve?
...

Es muy importante que traduzcamos este post de shirlig al español y adicionalmente actualizemos el Wiki con dicha información
...
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