wiki wrote:nanoRep - Quick Help
Much of the information in the Wiki is also in the nanoRep system, but it has a more advanced parser to better match the phrasing of your question to the answers within the system. Because some information can change quickly, it is best to double check your question inside nanoRep in case new information on your issue has been added and possibly the forum community has not yet heard about it.
1.- Go to the Support page.
2.- In the Quick Help section, enter your problem/request/issue into the single text box at the top of the page. You may see multiple answers related to your question. Some answers may include links to other related answers so be sure to click on those links if your answer is not covered with those responses.
3.- If your question is not covered try wording it in a different way and also use alternate terms.
4.- If your situation still isn't addressed, look for and click on the Click here link next to "Still can't find what you are looking for?" at the bottom of the box.
5.- Click the appropriate category which best represents your problem/request/issue.
6.- Read through those responses and select the one closest to your situation. If that does not answer your question click the here link in the phrase "If you cannot find your answer, please click here to contact us".
7.- Fill out the form with the requested information, and include the full text details of your request, including permalinks to the editor, links to app screenshots, etc., in the More Details box as appropriate for your issue. Be sure to note you also checked the forums and Wiki for your answer and could not find it.
8.- Click Submit.
wiki wrote:On My Dashboard all my points have gone, and the date of last update is very old. What's wrong?
Typically when the points on My Dashboard are gone, you are possibly logged in to the wrong server. Ensure the URL for your page is using the appropriate one listed below.
WWW Server My Dashboard
IL Server My Dashboard
All other 'international' users:
WORLD Server My Dashboard
Sinner_NL wrote:I asked where I could report a problem. Apparently that is not possible.
Thank you for your email,
We have a backlog in our servers, the points and routes should be updated soon.
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