Official feedback thread - v1.3 - Schedules & Conversation

The place to get information and ask questions about everything to do with properly and successfully editing the Waze Map.

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Re: New Editor Version! Scheduled Restrictions and Conversat

Postby AndyPoms » Mon Nov 04, 2013 12:10 am

Thortok2000 wrote:Question: What should you do for a "there was no problem to solve" situation? Not identified, or 'solve'?

Example: Someone reports a toll road, but the road was already marked as a toll road. Or they report a toll booth, which already has a landmark on the map. I sent a note about how Waze doesn't display toll booths and suggested he check the 'avoid toll roads' setting on his app, then marked solve.

Next question: If you mark it as solved, does the user still get your message?
Feel free to try to start a dialog, but I would just mark it as "Not Identified" as the error they are trying to report isn't one.

Also, Toll Booths are not mapped - see the near final USA Landmark Guidelines.
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Re: New Editor Version! Scheduled Restrictions and Conversat

Postby Thortok2000 » Mon Nov 04, 2013 12:01 am

Question: What should you do for a "there was no problem to solve" situation? Not identified, or 'solve'?

Example: Someone reports a toll road, but the road was already marked as a toll road. Or they report a toll booth, which already has a landmark on the map. I sent a note about how Waze doesn't display toll booths and suggested he check the 'avoid toll roads' setting on his app, then marked solve.

Next question: If you mark it as solved, does the user still get your message?
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Re: New Editor Version! Scheduled Restrictions and Conversat

Postby AndyPoms » Sun Nov 03, 2013 9:17 pm

afonsolf wrote:Great improvement!
Will it be a app update soon? I noticed there are some taxis using Waze here, and as there are some restrictions to private vehicles that doesn't apply to them it would be great if we can set the kind of vehicle we're diving in the app.
This feature is not yet in App Beta testing yet, but it is planned.
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Re: New Editor Version! Scheduled Restrictions and Conversat

Postby afonsolf » Sun Nov 03, 2013 7:41 pm

Great improvement!
Will it be a app update soon? I noticed there are some taxis using Waze here, and as there are some restrictions to private vehicles that doesn't apply to them it would be great if we can set the kind of vehicle we're diving in the app.

Thanks!
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Re: New Editor Version! Scheduled Restrictions and Conversat

Postby SuperDave1426 » Sun Nov 03, 2013 6:40 pm

AndyPoms wrote:You should have been marking those as "Not Identified" as you didn't solve the issue they were reporting. Only MPs should never be marked as "Not Identified", NOT URs.


Sorry. I *meant* to say "Not identified." My bad.

Yes, I'll admit that once or twice I did a "solved" because it really looked like it might have simply been an accidental report based on other information (street view, turn restrictions checked, road directions checked, etc.), but the vast majority of the time it was marked as "not identified." Now that you've made that clarification for me, I'll be sure that in the future I *never* mark a "I didn't solve it" UR as "solved." (Though like I said, most of the time I "not identified" them).

Thanks, and I'll be more careful in the future! :-)
Last edited by SuperDave1426 on Sun Nov 03, 2013 9:36 pm, edited 2 times in total.
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Re: New Editor Version! Scheduled Restrictions and Conversat

Postby AndyPoms » Sun Nov 03, 2013 6:39 pm

hebermc wrote:I had to clear cookies for the "Add restrictions" be displayed.

Yes, you sometimes have to clear your cache to force WME to update in your browser. This is normal behavior (and is based on your personal browser settings).
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Re: New Editor Version! Scheduled Restrictions and Conversat

Postby hebermc » Sun Nov 03, 2013 6:34 pm

I had to clear cookies for the "Add restrictions" be displayed.
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Re: New Editor Version! Scheduled Restrictions and Conversat

Postby AndyPoms » Sun Nov 03, 2013 6:23 pm

SuperDave1426 wrote:
ohad-ron wrote:Conversations - this feature lets you talk directly from the editor with people who have reported update requests. Client users are able to reply directly from the client, and you will get a notification to your client and an email when they respond.


Thank you, thank you, thank you, thank you! I've lost count of how many times I've seen a "General error (user reported)" with no other information provided by the user, and the path information being displayed was insufficient to figure out the problem, so I've just had to mark the issue as "solved" to get it off the map. This should be a BIG help to let us clear those up in a more meaningful way! :mrgreen:

You should have been marking those as "Not Identified" as you didn't solve the issue they were reporting. Only MPs should never be marked as "Not Identified", NOT URs.
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Re: New Editor Version! Scheduled Restrictions and Conversat

Postby SuperDave1426 » Sun Nov 03, 2013 5:56 pm

ohad-ron wrote:Conversations - this feature lets you talk directly from the editor with people who have reported update requests. Client users are able to reply directly from the client, and you will get a notification to your client and an email when they respond.


Thank you, thank you, thank you, thank you! I've lost count of how many times I've seen a "General error (user reported)" with no other information provided by the user, and the path information being displayed was insufficient to figure out the problem, so I've just had to mark the issue as "solved" to get it off the map. This should be a BIG help to let us clear those up in a more meaningful way! :mrgreen:
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Re: New Editor Version! Scheduled Restrictions and Conversat

Postby no1uknow » Sun Nov 03, 2013 4:17 pm

Very cool. Now we can figure out what all those general error reports are all about. :idea:
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