Official feedback thread - v1.3 - Schedules & Conversation

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Re: Official feedback thread - v1.3 - Schedules & Conversati

Postby ArtVictorP » Fri Nov 15, 2013 8:10 pm

edsonajj wrote:
ArtVictorP wrote:Before this feature, we didn't have to "keep an eye" on an UR, we just closed it as solved or unidentified at the moment. That's why it is said: "Ignorance is a bliss".

That depends more on your community than the comments feature, in México we already had a rule about not closing as "Not Identified" any reports for which the icon wow still yellow.


Good policy! May I know how good were its results?
It would be a good idea to apply it in Ecuador too.


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Re: Official feedback thread - v1.3 - Schedules & Conversati

Postby edsonajj » Fri Nov 15, 2013 6:12 pm

ArtVictorP wrote:Before this feature, we didn't have to "keep an eye" on an UR, we just closed it as solved or unidentified at the moment. That's why it is said: "Ignorance is a bliss".

That depends more on your community than the comments feature, in México we already had a rule about not closing as "Not Identified" any reports for which the icon wow still yellow.
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Re: Official feedback thread - v1.3 - Schedules & Conversati

Postby ArtVictorP » Fri Nov 15, 2013 6:30 am

I think this "issue" started at the moment that I could notice how many times a UR could be closed by someone else even if I was waiting for the 7-day-etiquette to close it myself if I had no response from the reporting user.
Before this feature, we didn't have to "keep an eye" on an UR, we just closed it as solved or unidentified at the moment. That's why it is said: "Ignorance is a bliss".

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Re: Official feedback thread - v1.3 - Schedules & Conversati

Postby HavanaDay » Wed Nov 13, 2013 6:35 pm

AlanOfTheBerg wrote:Not just AMs: when I come upon a UR that has a comment from another editor requesting info from the reporter, and I think I know the answer, I will add a comment for the benefit of the original editor. I've done that a few times recently.

I think that is all well and good. I guess what I am asking, is if you know you have the solution do you still feel it isn't your place to fix it and close the UR before the 7 day period is over because you weren't the original requester or isn't your area managed. Some nav errors are as simple as a restricted turn, that when the original UR requester responds (ie couldn't turn left from A St to B St) anybody could fix it. But, current etiquette would require me to not close the UR until after 7 days. That was why I said in my original post that if someone with almost 100% certainty (ie someone I trust) can solve it, I would have no problem with them closing a UR I made a original request.

Not that you get points for comments, but I see no downside from some newbie editor coming through an area and writing either a standard or well written comment for more info on a UR. The first comment is what gets the ball rolling. The real issue is getting someone to show enough discipline to wait the 7 days to close the UR. This is getting a little better since conversations have gone live in the production editor though.
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Re: Official feedback thread - v1.3 - Schedules & Conversati

Postby SuperDave1426 » Wed Nov 13, 2013 6:03 pm

I, for one, appreciate it when another editor helps out. There have been a couple of times now when another editor saw my request for more information from the reporter and knew what the problem was. That other editor fixed the segment of road that needed fixing and left a comment stating what the problem was and what his fix was. I then added a comment that I was closing the UR as solved (for the benefit of the reporter, assuming that he would actually get the messages at some point) and then so closed the UR.

I started the conversation and since I was still active in it, I appreciated being the one to close the UR, but as to the edit itself, I didn't care since it was a valid edit to fix the problem. I realize other editors might not feel quite that way. :-) But for me, I'm not editing to get points (yes, the points are nice, but that's not primarily why I edit), I'm editing to help make the map better.
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Re: Official feedback thread - v1.3 - Schedules & Conversati

Postby foxitrot » Wed Nov 13, 2013 5:02 pm

The only bit I'd add to some UR etiquette: if someone believes he knows the correct solution for a problem, make it and write about it in the conversation, then just wait a bit more with its closure. If none has an objection against the solution, or the reporter or other communicating editors agree with it it, the UR is free to be closed.
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Re: Official feedback thread - v1.3 - Schedules & Conversati

Postby AlanOfTheBerg » Wed Nov 13, 2013 4:48 pm

HavanaDay wrote:If Area Managers are coming along and seeing 1 comment and assuming that someone else is assuming the responsibility for the issue, are they really doing their job. if the Area Manager can solve it, then solve it. I understand the abuse that can go along with this, but, can we really solve the issue of someone wanting to close out 100 UR's for the points before the actual act. If you lock down UR's (another discussion) then aren't you in somewhat way limiting problems getting solved?

Not just AMs: when I come upon a UR that has a comment from another editor requesting info from the reporter, and I think I know the answer, I will add a comment for the benefit of the original editor. I've done that a few times recently.
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Re: Official feedback thread - v1.3 - Schedules & Conversati

Postby HavanaDay » Wed Nov 13, 2013 3:45 pm

I am a little confused by the etiquette you are proposing to follow. Is it not better for the UR reporter to get a comment about a UR he reported from anyone requesting more info of the UR they reported. I do this when I go outside my "managed" area. I do not consider I "own" that UR, but I do think you get more helpful and relative info the quicker a request for more info is made. If I respond to a UR for more information within the first day I usually get a response with more relative info. As the days pass from the UR date you get fewer and fewer responses or responses that aren't helpful (ie, I can't remember). Now just because my name is on there do I consider I own it. No I do not. I would hope other editors (this is where we might need to better educate new editors) would leave it open for the 7 days to wait for the response. Now also, if another sees the error, knows what the error is, and can fix the error then so be it. You are not going to "hurt" my feelings if they come along and solve the problem. I have started to let some local editors know that just because my name is on the top of the list, if they can solve it, solve it, and close it.

If Area Managers are coming along and seeing 1 comment and assuming that someone else is assuming the responsibility for the issue, are they really doing their job. if the Area Manager can solve it, then solve it. I understand the abuse that can go along with this, but, can we really solve the issue of someone wanting to close out 100 UR's for the points before the actual act. If you lock down UR's (another discussion) then aren't you in somewhat way limiting problems getting solved?

I truly believe that anyone writing a standard or well crafted request for more info as soon as possible on a UR makes for the best possible scenario to get a correct answer. As a general rule, I could care less if someone else posts a request for more info on a UR in my area. As long as they abide by the guidelines of allowing 7 days before closing for a response. If they truly know what the problem is and know they can solve it, two minutes after I post a comment for more info, then so be it.
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Re: Official feedback thread - v1.3 - Schedules & Conversati

Postby AlanOfTheBerg » Tue Nov 12, 2013 10:52 pm

sketch wrote:That said, an addition to the in-map UR marker which shows whether you're following that UR would be helpful in situations like these....

https://bugs.waze.com/show_bug.cgi?id=5957
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Re: Official feedback thread - v1.3 - Schedules & Conversati

Postby sketch » Tue Nov 12, 2013 8:16 pm

I'm not proposing any changes to the editor or the way URs are handled—just a simple rule of etiquette to be followed by (and, in extreme cases, enforceable against) editors.

Area managers look at their areas and see conversation markers and assume that they—or one of their co-managers, or a local editor—have assumed the responsibility for that issue. It's not good policy to allow day-trip editors to immediately undertake responsibility in an area with which they aren't familiar, when there are other, better-equipped editors who are ready and willing to take responsibility and action.

That said, an addition to the in-map UR marker which shows whether you're following that UR would be helpful in situations like these. See one that's been replied to and that you're not following, and follow it; then you can keep an eye on it and perhaps help a newer editor resolve the situation if necessary.
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