Report routing timeouts

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Re: Report routing timeouts

Postby Machete808 » Sat Jan 04, 2014 7:50 pm

One last point for me: I noticed that when I tried today to get routing -- once from my Favorites list, once that I entered in manually -- I got the same timeout notices. However, I saw the checkered flag is posted at the end points, all the same. They don't disappear when you reach them, as they normally would, but if you close out Waze via sleep mode, they disappear then.
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Vicki
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Re: Report routing timeouts

Postby Machete808 » Sat Jan 04, 2014 5:30 pm

From earlier in the thread -- here are the instructions I'm sending:

--------

Start on this page:

https://www.waze.com/support/question

Copy and paste this in the window:

i keep getting routing server timeout issues

Hit return. Then scroll to the bottom and click where it says "See also: Navigation"

Then scroll down to the bottom where it says:

If you cannot find your answer, Please click here to contact us

Finally, that takes you to the form where you can send a report to Waze Support.
Aloha,
Vicki
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Area manager, Los Angeles, NYC
Country manager, U.S.,Thailand
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Need support?
support.google.com/waze > Popular topics > FAQs > Other > Open a ticket
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Re: Report routing timeouts

Postby Machete808 » Sat Jan 04, 2014 5:17 pm

Call me wicked, but URs that have been posted in the last two days in our area, those where the problem is not stated, are getting this "conversation" starter from me:

Hi! Map editor here, needing details on your 1/3 error report. But here's a guess: If you've been having problems with the Waze routing server in the last few days, please email me and I'll send instructions on how to file a report with Waze Support: xxxx@gmail.com -- thanks!
Aloha,
Vicki
Hawaii State Manager
Area manager, Los Angeles, NYC
Country manager, U.S.,Thailand
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Need support?
support.google.com/waze > Popular topics > FAQs > Other > Open a ticket
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Re: Report routing timeouts

Postby Machete808 » Sat Jan 04, 2014 7:03 am

Here are the instructions I just emailed to another Wazer:

Start on this page:

https://www.waze.com/support/question

Copy and paste this in the window:

i keep getting routing server timeout issues

Hit return. Then scroll to the bottom and click where it says "See also: Navigation"

Then scroll down to the bottom where it says:

If you cannot find your answer, Please click here to contact us

Finally, that takes you to the form where you can send a report to Waze Support.
Aloha,
Vicki
Hawaii State Manager
Area manager, Los Angeles, NYC
Country manager, U.S.,Thailand
Image Image
Need support?
support.google.com/waze > Popular topics > FAQs > Other > Open a ticket
Welcome, new editors:
Here's a good place to start!
Machete808
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Re: Report routing timeouts

Postby Machete808 » Sat Jan 04, 2014 4:20 am

Good idea. Off to do it


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Aloha,
Vicki
Hawaii State Manager
Area manager, Los Angeles, NYC
Country manager, U.S.,Thailand
Image Image
Need support?
support.google.com/waze > Popular topics > FAQs > Other > Open a ticket
Welcome, new editors:
Here's a good place to start!
Machete808
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Re: Report routing timeouts

Postby Machete808 » Sat Jan 04, 2014 2:47 am

I have had two days of these timeouts, with no indication a fix is coming. Have tried uninstalling and reinstalling, to no effect. Any word out there?


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Aloha,
Vicki
Hawaii State Manager
Area manager, Los Angeles, NYC
Country manager, U.S.,Thailand
Image Image
Need support?
support.google.com/waze > Popular topics > FAQs > Other > Open a ticket
Welcome, new editors:
Here's a good place to start!
Machete808
Country Manager
Country Manager
 
Posts: 1431
Joined: Mon May 28, 2012 12:36 am
Location: Kaneohe, HI
Has thanked: 241 times
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Re: Report routing timeouts

Postby Machete808 » Thu Jan 02, 2014 7:22 pm

Same routing server communication timeout today. Traffic fairly light, too.


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Aloha,
Vicki
Hawaii State Manager
Area manager, Los Angeles, NYC
Country manager, U.S.,Thailand
Image Image
Need support?
support.google.com/waze > Popular topics > FAQs > Other > Open a ticket
Welcome, new editors:
Here's a good place to start!
Machete808
Country Manager
Country Manager
 
Posts: 1431
Joined: Mon May 28, 2012 12:36 am
Location: Kaneohe, HI
Has thanked: 241 times
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Report routing timeouts

Postby maantje76 » Tue Aug 14, 2012 6:38 am

darkneon wrote:Getting only internal route server errors this morning in Belgium!

that means the promised mapupdate process is running! :-( :-)
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Re: Report routing timeouts

Postby louvalencia » Wed Jul 11, 2012 10:16 am

Same here. Baltimore, MD area. Routing to home and work, very familiar areas. I've also noticed sometimes if I miss a turn, it doesn't auto re-route. If I pick the route back up, it's fine. Otherwise, I have to stop nav and redo it, usually resulting in a dreaded routing server timeout.

iPhone 4
iOS 5.1.1
AT&T
Waze 3.2.0.0
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Re: Report routing timeouts

Postby lewfer » Sat Nov 30, 2013 7:36 pm

Wow! Didn't realize I've been a member for almost 2 years without this routing server problem. I have tried every possible/suggested fix. Seems the problem is not on my end. Again, HELP!
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