Report routing timeouts

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Re: Report routing timeouts

Postby Machete808 » Sat Jan 04, 2014 7:03 am

Here are the instructions I just emailed to another Wazer:

Start on this page:

https://www.waze.com/support/question

Copy and paste this in the window:

i keep getting routing server timeout issues

Hit return. Then scroll to the bottom and click where it says "See also: Navigation"

Then scroll down to the bottom where it says:

If you cannot find your answer, Please click here to contact us

Finally, that takes you to the form where you can send a report to Waze Support.
Aloha,
Vicki
Hawaii State Manager
Area manager, Los Angeles

iPhone5c, iOS 8.0.2
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Helpful links:
How to handle parking lots
Waze help/support
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Re: Report routing timeouts

Postby Machete808 » Sat Jan 04, 2014 5:17 pm

Call me wicked, but URs that have been posted in the last two days in our area, those where the problem is not stated, are getting this "conversation" starter from me:

Hi! Map editor here, needing details on your 1/3 error report. But here's a guess: If you've been having problems with the Waze routing server in the last few days, please email me and I'll send instructions on how to file a report with Waze Support: xxxx@gmail.com -- thanks!
Aloha,
Vicki
Hawaii State Manager
Area manager, Los Angeles

iPhone5c, iOS 8.0.2
Image Image

Helpful links:
How to handle parking lots
Waze help/support
Machete808
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Re: Report routing timeouts

Postby Machete808 » Sat Jan 04, 2014 5:30 pm

From earlier in the thread -- here are the instructions I'm sending:

--------

Start on this page:

https://www.waze.com/support/question

Copy and paste this in the window:

i keep getting routing server timeout issues

Hit return. Then scroll to the bottom and click where it says "See also: Navigation"

Then scroll down to the bottom where it says:

If you cannot find your answer, Please click here to contact us

Finally, that takes you to the form where you can send a report to Waze Support.
Aloha,
Vicki
Hawaii State Manager
Area manager, Los Angeles

iPhone5c, iOS 8.0.2
Image Image

Helpful links:
How to handle parking lots
Waze help/support
Machete808
State Manager
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Re: Report routing timeouts

Postby Machete808 » Sat Jan 04, 2014 7:50 pm

One last point for me: I noticed that when I tried today to get routing -- once from my Favorites list, once that I entered in manually -- I got the same timeout notices. However, I saw the checkered flag is posted at the end points, all the same. They don't disappear when you reach them, as they normally would, but if you close out Waze via sleep mode, they disappear then.
Aloha,
Vicki
Hawaii State Manager
Area manager, Los Angeles

iPhone5c, iOS 8.0.2
Image Image

Helpful links:
How to handle parking lots
Waze help/support
Machete808
State Manager
State Manager
 
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Re: Report routing timeouts

Postby Machete808 » Sat Jan 04, 2014 8:16 pm

I got a route. Yee-hah!
Aloha,
Vicki
Hawaii State Manager
Area manager, Los Angeles

iPhone5c, iOS 8.0.2
Image Image

Helpful links:
How to handle parking lots
Waze help/support
Machete808
State Manager
State Manager
 
Posts: 1019
Joined: Mon May 28, 2012 12:36 am
Location: Kaneohe, HI
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Re: Report routing timeouts

Postby Machete808 » Sun Jan 05, 2014 12:00 am

Just now. What, more problems?


Sent from my iPhone using Tapatalk
Aloha,
Vicki
Hawaii State Manager
Area manager, Los Angeles

iPhone5c, iOS 8.0.2
Image Image

Helpful links:
How to handle parking lots
Waze help/support
Machete808
State Manager
State Manager
 
Posts: 1019
Joined: Mon May 28, 2012 12:36 am
Location: Kaneohe, HI
Has thanked: 106 times
Been thanked: 104 times

Re: Report routing timeouts

Postby Machete808 » Sat May 24, 2014 5:45 pm

Relaying the following text from a UR, posted in Hawaii 5/23. Here's the permalink, with my reply:

https://www.waze.com/editor/?lon=-157.9 ... 01&env=usa
-------
Not so much a problem with the map. I've been unable to connect to the routing server all afternoon. tried restarting my phone, closing the program and reopening it to no avail. Help please
Aloha,
Vicki
Hawaii State Manager
Area manager, Los Angeles

iPhone5c, iOS 8.0.2
Image Image

Helpful links:
How to handle parking lots
Waze help/support
Machete808
State Manager
State Manager
 
Posts: 1019
Joined: Mon May 28, 2012 12:36 am
Location: Kaneohe, HI
Has thanked: 106 times
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Re: Report routing timeouts

Postby mahowi » Mon Sep 03, 2012 4:33 pm

Got "routing server internal error" and timeouts this morning from about 06:30 to 07:30 CEST.
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Re: Report routing timeouts

Postby MapMedford » Fri Dec 27, 2013 8:31 pm

Dec 27 drive from Connecticut to NJ to Allentown PA, no routing for the last 3 hours. All requests for routing eventually timeout (some immediately did) reporting it cannot reach routing server.

All other App functions and connectivity-based features are working (alerts, maps, gas prices, hazards, etc)

iOS7 / iPhone 4S

The usual Calculating spinner gives up and error box says:
"Uh-oh:Failed to communicate with routing server"

Strange: it was able to route "back to where I came from" (Massachusetts) but not to points in Virginia or Pennsylvania
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Re: Report routing timeouts

Postby markaskew » Fri Mar 09, 2012 6:19 pm

Cannot get routes tonight

Username: markaskew
Date / Time: 9th Mar, 17:00 - present (18:12)
Source - Destination: PE112BB to NG347SY (UK)
Same error received for longer routes
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