Report routing timeouts

Moderator: Unholy

Re: Report routing timeouts

Postby slandrum » Fri Jan 03, 2014 9:54 pm

Yesterday Jan 2 at around 8am PDT I had trouble getting routing in Southern California. I timed out 3 times, then got a route on the 4th attempt.
Orange County, CA, USA, Samsung Galaxy S3, Android 4.3 Image
slandrum
 
Posts: 362
Joined: Sat Oct 05, 2013 2:01 pm
Has thanked: 20 times
Been thanked: 84 times

Re: Report routing timeouts

Postby mindwarp1571 » Fri Jan 03, 2014 11:39 pm

x556 wrote:Here in Puerto Rico (under NA servers) same thing. I have been Wazeless throughout the whole day.Image
I'm about to go crazy here. Waze hasn't said anything about this, not even on Twitter.


It is driving me nuts also. I'm in the south of Puerto Rico, and since yesterday afternoon I haven't been able to get a route.
mindwarp1571
 
Posts: 3
Joined: Fri Dec 27, 2013 1:01 am
Has thanked: 0 time
Been thanked: 0 time

Re: Report routing timeouts

Postby Machete808 » Sat Jan 04, 2014 2:47 am

I have had two days of these timeouts, with no indication a fix is coming. Have tried uninstalling and reinstalling, to no effect. Any word out there?


Sent from my iPhone using Tapatalk
Aloha,
Vicki
Hawaii State Manager
Area manager, Los Angeles
Country manager, Thailand
Image Image
Need support?
support.google.com/waze > Popular topics > FAQs > Other > Open a ticket
Editing links:
How to handle parking lots
Machete808
State Manager
State Manager
 
Posts: 1214
Joined: Mon May 28, 2012 12:36 am
Location: Kaneohe, HI
Has thanked: 156 times
Been thanked: 172 times

Re: Report routing timeouts

Postby x556 » Sat Jan 04, 2014 3:53 am

vickimachado wrote:I have had two days of these timeouts, with no indication a fix is coming. Have tried uninstalling and reinstalling, to no effect. Any word out there?


Sent from my iPhone using Tapatalk


I opened a ticket this morning on Waze support. Nothing yet, I suggest everyone to do the same until they finally realize LOTS of users are having this issue.
LVL 3 Waze Map Editor from Toa Alta, Puerto Rico
ENGLISH/SPANISH
Image
x556
Area Manager
Area Manager
 
Posts: 97
Joined: Mon Aug 23, 2010 12:01 am
Location: Toa Alta, Puerto Rico
Has thanked: 20 times
Been thanked: 17 times

Re: Report routing timeouts

Postby Machete808 » Sat Jan 04, 2014 4:20 am

Good idea. Off to do it


Sent from my iPhone using Tapatalk
Aloha,
Vicki
Hawaii State Manager
Area manager, Los Angeles
Country manager, Thailand
Image Image
Need support?
support.google.com/waze > Popular topics > FAQs > Other > Open a ticket
Editing links:
How to handle parking lots
Machete808
State Manager
State Manager
 
Posts: 1214
Joined: Mon May 28, 2012 12:36 am
Location: Kaneohe, HI
Has thanked: 156 times
Been thanked: 172 times

Re: Report routing timeouts

Postby McCracken808 » Sat Jan 04, 2014 4:22 am

x556 wrote:I opened a ticket this morning on Waze support. Nothing yet, I suggest everyone to do the same until they finally realize LOTS of users are having this issue.


Where is that located?
Aloha,
Douglas


AM - Hawaii

ImageImageImage
Waze Resources:
Waze Wiki, Landmarks Guideline, Area Manager Wiki, Best Practices

iPhone 5, iOS 7.1.1, Waze 3.8, Mazda3
McCracken808
Area Manager
Area Manager
 
Posts: 270
Joined: Sat Dec 31, 2011 10:14 pm
Location: Kunia, HI USA
Has thanked: 54 times
Been thanked: 23 times

Re: Report routing timeouts

Postby x556 » Sat Jan 04, 2014 4:25 am

McCracken808 wrote:
x556 wrote:I opened a ticket this morning on Waze support. Nothing yet, I suggest everyone to do the same until they finally realize LOTS of users are having this issue.


Where is that located?

Puerto Rico (NA servers)
LVL 3 Waze Map Editor from Toa Alta, Puerto Rico
ENGLISH/SPANISH
Image
x556
Area Manager
Area Manager
 
Posts: 97
Joined: Mon Aug 23, 2010 12:01 am
Location: Toa Alta, Puerto Rico
Has thanked: 20 times
Been thanked: 17 times

Re: Report routing timeouts

Postby McCracken808 » Sat Jan 04, 2014 4:27 am

x556 wrote:
McCracken808 wrote:
x556 wrote:I opened a ticket this morning on Waze support. Nothing yet, I suggest everyone to do the same until they finally realize LOTS of users are having this issue.


Where is that located?

Puerto Rico (NA servers)


I meant where is the support ticket location.


Sent from my iPhone using Tapatalk
Aloha,
Douglas


AM - Hawaii

ImageImageImage
Waze Resources:
Waze Wiki, Landmarks Guideline, Area Manager Wiki, Best Practices

iPhone 5, iOS 7.1.1, Waze 3.8, Mazda3
McCracken808
Area Manager
Area Manager
 
Posts: 270
Joined: Sat Dec 31, 2011 10:14 pm
Location: Kunia, HI USA
Has thanked: 54 times
Been thanked: 23 times

Re: Report routing timeouts

Postby x556 » Sat Jan 04, 2014 4:41 am

McCracken808 wrote:
x556 wrote:
McCracken808 wrote:[quote="x556"]
I opened a ticket this morning on Waze support. Nothing yet, I suggest everyone to do the same until they finally realize LOTS of users are having this issue.


Where is that located?

Puerto Rico (NA servers)


I meant where is the support ticket location.


Sent from my iPhone using Tapatalk[/quote]
https://www.waze.com/support/question

You must type routing timeout first and keep searching until you find the option to open a ticket. If you can send a debug log better yet. I couldn't even do that myself, it's like I have limited connection to Waze in general. Although I see quite a few but connected users in my area.
LVL 3 Waze Map Editor from Toa Alta, Puerto Rico
ENGLISH/SPANISH
Image
x556
Area Manager
Area Manager
 
Posts: 97
Joined: Mon Aug 23, 2010 12:01 am
Location: Toa Alta, Puerto Rico
Has thanked: 20 times
Been thanked: 17 times

Re: Report routing timeouts

Postby Machete808 » Sat Jan 04, 2014 7:03 am

Here are the instructions I just emailed to another Wazer:

Start on this page:

https://www.waze.com/support/question

Copy and paste this in the window:

i keep getting routing server timeout issues

Hit return. Then scroll to the bottom and click where it says "See also: Navigation"

Then scroll down to the bottom where it says:

If you cannot find your answer, Please click here to contact us

Finally, that takes you to the form where you can send a report to Waze Support.
Aloha,
Vicki
Hawaii State Manager
Area manager, Los Angeles
Country manager, Thailand
Image Image
Need support?
support.google.com/waze > Popular topics > FAQs > Other > Open a ticket
Editing links:
How to handle parking lots
Machete808
State Manager
State Manager
 
Posts: 1214
Joined: Mon May 28, 2012 12:36 am
Location: Kaneohe, HI
Has thanked: 156 times
Been thanked: 172 times

PreviousNext

Return to Navigation & Routing

Who is online

Users browsing this forum: No registered users