Report routing timeouts

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Re: Report routing timeouts

Postby Kerberos091184 » Mon Feb 24, 2014 3:32 pm

Hello, when calculating https://www.google.be/maps/dir/Ledegem/H%C3%BCschi,+7050+Arosa,+Zwitserland/@48.7973131,4.3244378,7z/data=!3m1!4b1!4m13!4m12!1m5!1m1!1s0x47c3313f3a788249:0x40099ab2f4d5650!2m2!1d3.1274573!2d50.8549568!1m5!1m1!1s0x4784bc50fd84aad1:0x8c91dd6e284d67e6!2m2!1d9.658135!2d46.7745469 I get an error (on Live Map, something has gone wrong, on Smartphone I get nothing). Can someone tell me where it goes wrong?

Waze 3.7.8.0 - Desire S - Android 4.4.2
Windows 7 64-bit - Chrome
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Re: Report routing timeouts

Postby world_2aoakauz » Tue Feb 18, 2014 9:08 am

+1, in France also :-(
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Re: Report routing timeouts

Postby pzitoun » Mon Feb 17, 2014 11:39 am

Located in France. Android 4.3 S4.
Each time I have a call during a Waze session, I got Server not found ... for 1 to 10 mn before recovery. I am afraid that Waze MUST change their protocol and error handling ASAP.
I must switch to GooleMaps and that's dangerous !
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Re: Report routing timeouts

Postby foxitrot » Wed Feb 12, 2014 11:07 pm

Vacaboca wrote:...if they're having capacity issues during the times I need it, they're losing me as a user. This morning I finally decided to use Google Maps rather than Waze, as I no longer trust Waze to guide me on the fastest route to work. [...] The last 5-6 weeks have completely eroded that trust due to consistent, reliable routing server timeouts when I most need Waze to work.

I'm sorry to hear that. :(

Sent from a touch display, which took care of perfectly scrambling my thoughts.
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Re: Report routing timeouts

Postby Vacaboca » Wed Feb 12, 2014 3:23 pm

foxitrot wrote:Sent from a touch display, which took care of perfectly scrambling my thoughts.


That's what I'd assumed - but if they're having capacity issues during the times I need it, they're losing me as a user. This morning I finally decided to use Google Maps rather than Waze, as I no longer trust Waze to guide me on the fastest route to work. My commute has 2 significantly different major routes to choose from in addition to small variations, and I started using Waze because I found it was saving me 10-30 minutes a day when I trusted it and followed its recommendations. The last 5-6 weeks have completely eroded that trust due to consistent, reliable routing server timeouts when I most need Waze to work.
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Re: Report routing timeouts

Postby foxitrot » Wed Feb 12, 2014 3:09 pm

Vacaboca wrote:The Google Maps iOS app shows the correct up-to-date realtime routing choices if I go there at the same times - maybe they're just starving Waze routing capacity in favor of Google routing capacity?

Waze's got their own, independent servers.

Sent from a touch display, which took care of perfectly scrambling my thoughts.
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Re: Report routing timeouts

Postby Vacaboca » Wed Feb 12, 2014 2:28 pm

gettingthere wrote:It seems inconceivable that everyone in Boston can't get a route for 3-4 weeks. I would look more closely at your device. First step may be to remove and reinstall the Waze App.


I agree that it's inconceivable that nobody in Boston could get routing for 3-4 weeks - but it's not the whole time, it's specifically in the morning during heavy traffic, and the problem goes away as traffic lessens. The Google Maps iOS app shows the correct up-to-date realtime routing choices if I go there at the same times - maybe they're just starving Waze routing capacity in favor of Google routing capacity?

This is happening every single morning right now, and isn't a device issue (as it works perfectly outside of those peak periods, and while it's not working I have zero network connectivity or functionality issues with any other apps).

Thank you for your response and thoughts, gettingthere!
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Re: Report routing timeouts

Postby rwethereyet_ » Fri Feb 07, 2014 4:49 pm

It does seem like it's an issue during commuting peak that it tried to get a good rote to avoid taffy or too many people in the area? For me yesterday it was no routing for the whole trip, I can report traffic, hazards etc. I ended up using Google nav when I was getting close to final destination.

Notice this usually during afternoon commute in NJ

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Re: Report routing timeouts

Postby gettingthere » Fri Jan 31, 2014 10:01 pm

Vacaboca wrote:For the last 3-4 weeks on my daily morning commute (M-F in the greater Boston, MA, USA area), I've had 100% routing timeouts. I've rarely seen the issue previous to that, so something seems to have changed. It seems to be load-related, as outside of rush hour/prime-time morning commutes, it seems to be fine. Of course, my time of critical need (and the reason I've come to rely on the app) is that morning rush window.

My network connectivity is fine (Verizon LTE on the phone or Wi-Fi via a Verizon LTE MyFi hotspot), it is definitely related to the routing server not responding.

Is this something that is likely to change, or ?

I'll track down where to file a report - this seemed like a good place to ask though.


It seems inconceivable that everyone in Boston can't get a route for 3-4 weeks. I would look more closely at your device. First step may be to remove and reinstall the Waze App.
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Re: Report routing timeouts

Postby Vacaboca » Fri Jan 31, 2014 9:12 pm

For the last 3-4 weeks on my daily morning commute (M-F in the greater Boston, MA, USA area), I've had 100% routing timeouts. I've rarely seen the issue previous to that, so something seems to have changed. It seems to be load-related, as outside of rush hour/prime-time morning commutes, it seems to be fine. Of course, my time of critical need (and the reason I've come to rely on the app) is that morning rush window.

My network connectivity is fine (Verizon LTE on the phone or Wi-Fi via a Verizon LTE MyFi hotspot), it is definitely related to the routing server not responding.

Is this something that is likely to change, or ?

I'll track down where to file a report - this seemed like a good place to ask though.
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