I have been a longtime user of Waze. I have been with you guys since 2010. And for some reason have stayed with the app. I purchased an AppRadio in 2012 when I heard waze would support Appradio. In the last year I have grown extremely frustrated with the lack of support and reponse from waze as far as Appradio is concerned. Appradio users are ignored release after release. I suffered through all the glitches of the keyboard not working, image not properly fitting the screeen, unable to swipe or navigate via the Appradio, there seemed to be an issue with every version Waze released (To be expected with earlier versions/no excuse for the most recent versions). It was not until August 28th, 2013 that a version was released that actually worked on my Appradio (version 3.7.3). That means it took the developers an entire year to develop a version that worked (even though waze was listed on Pioneers website and Waze themselves advertised compatibility the entire time). It is my opinion and anyone who knows good business and customer service that you do not release something to the public that does not work, or segregates an important user of your application. So with the introduction of version 3.7.6 and the subsequent 3.7.7 you have taken 10 steps back in my opinion. The market of users who use an external device to navigate such as Pioneer Appradio, JVC, Sony, Applink are a very important market. One you should be paying close attention to.
I will list same issues that I listed about 3.7.6 that were not fixed in 3.7.7.
• There is a dead space (black bar) above the image on the external appradio screen (about 10px) This means the image is not filling the entire screen. Perhaps an easy dimensions problem?
• I am unable to scroll anywhere but the main menu. For example I can not scroll throughout any menu's in settings, I cannot scroll through favourites, I can not scroll through step by step turns during navigation and I can not scroll through results after searching.
-What does that mean? I can not use your app! And neither can any of the other numerous Appradio users.
I have little hope any of this information will even be passed along to the developers. As my experience with Waze is becoming more and more negative, and when I report things like this, there is not even acknowledgement that the developers are aware of the issues and are working on fixing them. A simple compiled list of reported bugs/issues that informs users you are working on a fix would alleviate much of the anger some users feel, but a lot of what users seem to report, falls on deaf ears. For once I would just like someone to respond and let the users know they are sorry for any problems users are experiencing. It is the companies responsibility to make sure ALL USERS are getting the best experience from that said companies product.
I congratulate Waze on its nice layout, features and ease of use (when it does work, experienced this minimally) and how far they have come in three years. I do love some of the things being implemented, but I think not being able to use your app should take precedence over a new look, or new features. Should you not focus on creating an app that works before focusing developers time and energy on the layout? Lets create an app that ALL users can use. I would appreciate hearing from someone from Waze on this matter.
- smallerversion.jpg (204.88 KiB) Viewed 475 times
Last edited by stephenstrath
on Thu Dec 19, 2013 10:27 pm, edited 1 time in total.