The communications in the Waze forums, live chat, wiki, and map editing are all managed in a similar way to Wikipedia:Etiquette with specific highlights and changes covered in this list below. These points are based on civility and respect for every Waze user.
Anyone who violates these points may be subject to banning from the system for some period of time appropriate for the situation as defined by the Waze staff, forum administrators, or Waze Champs. Anyone who continues to violate these points after that may be subject to banning from the system forever.
If you feel that a Waze user or map editor is violating any of these etiquette points, please send a private message to any Waze Champ seen in the forums of your country. Explain the situation and the Waze Champ will consider the best next steps.
- Follow the Waze Community Communications Guidelines.
- Assume good faith. Editors are here to collaborate and improve Waze for everyone.
- Be civil, polite, and avoid offensive language. We define this the same way as Wikipedia.
- Although it is understandably difficult in an intense argument, if other editors are not as civil as you would like them to be, be ''more'' civil, not less. That way at least you are not moving towards open conflict and name-calling; by your own action you are actively doing something about it.
- Be courteous.
- Forgive and forget.
- Remember The Golden Rule: Treat others as you would have them treat you—even if they are new. We were all new once.
- Keep in mind that raw text may be ambiguous and often seems ruder than the same words coming from a person standing in front of you. Irony is not always obvious when written. Remember that text comes without facial expressions, vocal inflection, or body language. Be careful choosing the words you write: what you mean might not be what others understand. Likewise, be careful how you interpret what you read: what you understand might not be what others mean.
- Work towards agreement.
- Argue facts, not personalities.
- Do not make misrepresentations.
- Do not ignore reasonable questions.
- Concede a point when you have no response to it, or admit when you disagree.
- Do not hesitate to politely let the others know if you are not comfortable with their tone (e.g., "I feel that you have been sarcastic above, and I don't feel good about it. Let's try to resolve the issue").
- Be prepared to apologize. In animated discussions, we often say things we later wish we had not. Say so.
- Recognize your own biases, and keep them in check.
- Give praise when it's due. Everybody likes to feel appreciated, especially in an environment that often requires compromise.
- Help mediate disagreements between others.
- If you are arguing, take a break. If you are mediating, recommend a break.
- Take it slowly. If you are angry, spend time away from the forums instead of posting or editing. Come back in a day or a week. You may find that someone else made the desired change or comment for you. If you think mediation is needed, enlist someone.
- Remind yourself that these are ''people'' with whom you are dealing. They have feelings. Try to treat others with dignity. The world is a big place, with different cultures and conventions. Do not use jargon that others might not understand. Use acronyms carefully and clarify if there is the possibility of any doubt.
- The Waze community includes speakers of languages from around the world, so don't forget English proficiency varies and can be misunderstood both directions, and there are multiple English forms that include spelling variations, (colour/color, capitalise/capitalize, centre/center, etc)
- Read all the posts in this forum before posting.
- No double posting: Posting immediately after your own last post (with no one else in between) is highly discouraged, unless the new post includes new or different information not identified previously. Double posting with a 24 hour gap is acceptable if you are saying a short term problem is still happening, but it should not be done for known longer term issues.
- No bumping inside of 24 hours: This is defined when when you post nothing of value in a thread just to get it back to the top of the list of recent posts. If you were the last one to post before you bump a thread, that is considered double posting.
- No thread hijacking: If you have a thought that is very different from the current thread you are about to reply to, consider starting a new thread instead of reply to the one you were in at that moment.
- No cross posting: If you post a question in one forum, don't post the same question in other forums simply to get more visibility.
- NO SHOUTING!: Defined as using all capital letters in a post.
- It is best not to necro post: If you find an old thread and want to discuss it, consider starting a new thread and include a link to the old one in your post with your new or related question or comment.