First, check for a House Number.krikketdoug wrote:Ok. Thanks for the explination. The follow-up question is that is it better to submit a google map change to fit our model, or just advise the end-user of the reason for the error?
If none, add one.
If one exists and is in the correct place, check to see if it has been "touched" yet (last edited by... in upper left corner when HN has been selected) -- if not yet touched, move HN to center of correct building location, place stop point at correct stop point. Important: even if it's already correctly placed, but not touched, pick it up and move it back to the proper location -- this increases the "Waze confidence" in the HN.
Go to Google maps/mapmaker; adjust marker closer to street than alley, but no farther (Google's routing uses a different technique than Waze's: this won't hurt their routing.)
Explain to reporter that an incompatibility between Waze and Google sometimes causes this, and that you've taken steps to improve the routing for next time, including the speech about deleting old search.