A large majority of the UR's are related to incorrect address or GPS location being off. As we know the POI database is handled by Google, so the correction needs to be fixed on their end. Is it the responsibility of the map editor to contact Google to fix the address? Should we come up with a standard or template, if there isn't already, for responding to these types of UR's?

UR Handling in NJ is now (since 2019) consistent with the entire NOR.
Please refer to: https://wazeopedia.waze.com/wiki/USA/Ne ... t_Handling

qwaletee wrote: Does this seem reasonable to you?

Yes, that sounds reasonable.

Nel101 wrote:A large majority of the UR's are related to incorrect address or GPS location being off. As we know the POI database is handled by Google, so the correction needs to be fixed on their end. Is it the responsibility of the map editor to contact Google to fix the address? Should we come up with a standard or template, if there isn't already, for responding to these types of UR's?

You can suggest them to try to fix the issue themselves and/or try to figure out the search engine by asking them and fixing it yourself.

Although, most location related issues, seems like comes from Google, Google isn't the only 3rd party search provider. It's best to ask to the driver to find out which 3rd party search providers did they use.

If you can produce the same error in Google and know the correct location, it's easy enough to request a fix in Google and mark the UR as solved. If you don't know the correct location, you can invite the reporter to request a fix in Google, but the former solution promotes a much better experience with Waze to the reporter.

Thanks, orbitc. That's exactly what I'd been doing anyway, with one twist of my own on point 2:

If there's active conversation going on between the driver and editor(s), and it's older than a week, don't close it out.

If I see the conversation itself has become stale, and the last comment is the editor asking the driver a question over a week ago, I will make a judgement call to either ping the driver again, solve it myself, ping the editor on PM, or just close it as being unresponsive.

Does this seem reasonable to you?

There is also some more detail about handling URs in the Wiki, which describes the etiquette of dealing with URs and the process for solving them. There is also a forum discussion on using "canned responses," found here (samples begin around page 12): viewtopic.php?f=129&t=78759