Report routing timeouts

[x556]

Cuando sale actualización para mejorar las fallas que tiene el WAZE?. Constante interrupción del sistema GPS, lentitud al momento de enviar alertas y demora en los trazos de rutas, sin contar que durante el desplazamiento va en cámara lenta......

En que apararo y sistema operativo lo estas corriendo,

[x556]

Just now. What, more problems?


Sent from my iPhone using Tapatalk

No I'm referring to lakf88

[x556]

One last point for me: I noticed that when I tried today to get routing -- once from my Favorites list, once that I entered in manually -- I got the same timeout notices. However, I saw the checkered flag is posted at the end points, all the same. They don't disappear when you reach them, as they normally would, but if you close out Waze via sleep mode, they disappear then.

I am getting the same problem. But offline mode does not work because the route I am trying to make have about 900km. Tried another device, offline, online, via web browser (on pc) and still no success. The routing time out. Any tips?

When was the last time you tried?

[x556]

I got a route. Yee-hah!

I asked my wife to try it and also worked. I also noticed double the users connected now, so I guess it's fixed.

[x556]

One last point for me: I noticed that when I tried today to get routing -- once from my Favorites list, once that I entered in manually -- I got the same timeout notices. However, I saw the checkered flag is posted at the end points, all the same. They don't disappear when you reach them, as they normally would, but if you close out Waze via sleep mode, they disappear then.

That's normal. The flag will always appear on the desired location. The app knows where you're going. It's dependent on online servers to give you the "best possible route". I bet that if you use the app offline, (airplane mode) you will get a route. Not just the best one but simply the shortest one.

Ok doing the offline test it worked, and when I turned on the network it worked!!! It's working now, I think they fixed it try it now!

[x556]

One last point for me: I noticed that when I tried today to get routing -- once from my Favorites list, once that I entered in manually -- I got the same timeout notices. However, I saw the checkered flag is posted at the end points, all the same. They don't disappear when you reach them, as they normally would, but if you close out Waze via sleep mode, they disappear then.

That's normal. The flag will always appear on the desired location. The app knows where you're going. It's dependent on online servers to give you the "best possible route". I bet that if you use the app offline, (airplane mode) you will get a route. Not just the best one but simply the shortest one.

[x556]

From earlier in the thread -- here are the instructions I'm sending:

--------

Start on this page:

https://www.waze.com/support/question

Copy and paste this in the window:

i keep getting routing server timeout issues

Hit return. Then scroll to the bottom and click where it says "See also: Navigation"

Then scroll down to the bottom where it says:

If you cannot find your answer, Please click here to contact us

Finally, that takes you to the form where you can send a report to Waze Support.

Yeah your instructions are better. I already opened a ticket. At last I got a response from Twitter so I hope this will get sorted out soon enough...

[x556]

Call me wicked, but URs that have been posted in the last two days in our area, those where the problem is not stated, are getting this "conversation" starter from me:

Hi! Map editor here, needing details on your 1/3 error report. But here's a guess: If you've been having problems with the Waze routing server in the last few days, please email me and I'll send instructions on how to file a report with Waze Support: xxxx@gmail.com -- thanks!

Sorry but, Can you explain a little better?

[x556]

I'm not making excuses or denying that this is disappointing. Just clarifying what "or something" could be in your guess that they're on vacation or something.

My bad, it hasn't been easy having to rely on Google Maps for navigation. lol

[x556]

Me guess they're on vacation or something. I see they actually reply to silly things in twitter, but they have ignored my request completely.

You submitted the request on the weekend for them (Fri-Sat Israel time).

Yeah but I tweeted the issue quite a few times on Thursday with no response. This is my 3rd day with an useless Waze, and not to mention a level 2 map editor. I'm a little dissapointed in this situation to be frankly.