I'm very late to this party, but I still wanted to share my thoughts. I am L3 in Southern California ( a very heavy UR area) and I really work the URs. Yes, we do have newbie editors that come along and close request that are not old (< 10days). However, I only get frustrated when they close URs where a response from the original reporter had occurred. But, most of the time, there was no response, so them closing the UR, was exactly what I was going to do anyway. I think the ability to open a closed UR within the 7 days, while they still appear on the map, would solve this premature closure problem.
As a newbie and sometimes recently, I have been guilty of doing most of the bad things all of you have mentioned. As an example, I used to have very long winded boiler plate request/responses or I did not send a closing comment. Most recently, I have updated my UR process to be mostly consistent with the current Wiki guidelines. Here are my current UR closure processes:
If I cannot see an obvious fix to the initial UR, I send one of many boilerplate request. If that Wazer does not responded within 7 days, I will close the UR. If the unclaimed UR was very old (> 60 days old) upon me coming along; my boilerplate response includes the "open to any editor" note.
Stale Claimed UR (> 60 days since last comment)
If I come across a UR that another editor "claimed" but has not commented in the past 60 days, I will usually send a followup response, introducing myself as another editor. To me, this notice serves as a bump to the original editor and/or notice of planned claim jumping. If no response is provided within 7 days, I close these URs.
Very Stale Claimed UR (>100 days since last comment)
To me these URs are abandoned; If I cannot see a fix, I usually close these request immediately, without providing further notice.
I also understand the problem with points and the reward system, but for self-serving reasons, I think we should get "edit" credits for "working" URs. I have resolved 1000's of URs but I am not moving up in rank because edits are what matter for ranking. Maybe 1 edit for every 10 URs. Curious what others think.
- CitemanRemember to keep Wazing! Closure & Restrictions Fanatic