radjax wrote:So what if the UR's are Stagnant.?
what i see often is an editor clicks on multiple UR's and regardless of the message from the user ask a ton more questions from the reporter.
No action is taken to resolve the issue.
When and if that reporter doesn't respond and the UR sits there for months with no activity and clutters the screen.
Per "etiquette.." no one is supposed to act on these. that is crazy?
Its proven that if you dont get a reply within 7 days the chances greatly decrease.
or you will get even less info as they dont remember the details.
Yes if someone just clicks NEW UR's and closes them as solved without doing anything it is a big issue, however this "owenership' and unwillingness to close UR's after making changes in WME is also a problem.
In my opinion if a UR is around 14 days old you can contact the editor that responded to the report to see if he is still working on it or not. If he does not give you a response in a few days then take it over . In my case I have to leave sometimes ad do not have fast enough internet to even access the map so if they are sitting close them but that is just me. If it is something with a conversation between the editor and reporter ask them if you can help.
I have made mistakes in the past even closing out a UR that I thought I was clicked in but it was someone else's because they were so close. The main thing is to help out when you can.
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