Likethis closing URs without reason
Someone with higher authority (not sure if we have any area managers for the Twin Cities) needs to talk with this 'likethis' person. They are closing URs left and right, often without actually solving the problem, yet marking them solved. Here is one example, https://www.waze.com/editor/?zoom=5&lat ... 78&env=usa
I tried communicating with this person, but their attitude was that if the UR is older than 7 days, then its no longer valid and "there's no way anyone would respond after 2 days" when trying to do follow-up on URs. I'm a little annoyed only because I noticed until recently there didn't seem to be anyone else working on the URs in the Twin Cities so I had spent a fair amount of time trying to reach out to folks only to have this guy close them out.
I tried communicating with this person, but their attitude was that if the UR is older than 7 days, then its no longer valid and "there's no way anyone would respond after 2 days" when trying to do follow-up on URs. I'm a little annoyed only because I noticed until recently there didn't seem to be anyone else working on the URs in the Twin Cities so I had spent a fair amount of time trying to reach out to folks only to have this guy close them out.
Re: Likethis closing URs without reason