DwarfLord wrote:My concern in this thread is to prevent what amounts to deletion of URs. That is, closure with no attempt to understand or remedy the issue or to allow another editor to do so.
The only solutions I can come up with to prevent that would require coding changes. As it stands now anyone can go in to any UR and just click Solved or NI and close it out without reading anything in the report - which is what they would have to do in order to even understand what's going on.
While you can't force people to read the posts in the UR, you can force them to read the wiki by changing some things around. For example, I'm sure we're all familiar with how Facebook hides their "edit post/delete post" buttons. You have to hover over a certain area of the post and the menu pops up allowing you to click what you need. So for this example, there would be a hidden check box that says "read". All boxes for all messages must be checked before you can close out any UR. Since it is not obvious how to close out a UR, put the instructions in the wiki and force them to at least read how to properly close out a UR.
This is simply an example. There are other ways this could be done, (clicking on the message turns it green, put a "read" button in the corner of the message, you name it) but the overall idea is to add a few simple - but not self explanatory - hurdles that will drive traffic to the wiki page for URs.
Another idea would be to link UR's to the road's rank. For example a UR on a highway would be locked at a 5. Anyone can comment on it and help the reporter, but only a Level 5 editor can close it out. With a Level 4 road, a 4 or 5 editor can close it out and so on and so on, etc., etc.. Since URs with higher level roads are typically more complicated to solve or remedy, this would go a long way in insuring that those corrections take place and aren't lost due to a willy nilly Level 1.
This could be visualized the same way a cluster of traffic reports are on the live map. When you have three reports of slow traffic close to each other you get the warning symbol with a small 3. Likewise, when they can't figure out why they can't close it, they'll go to the wiki and read all about the wondrous world of URs.
That's the best I've got.