Sort by
Author
Post time
Subject
Display
All posts
1 day
2 weeks
1 month
3 months
6 months
1 year
Post Reply

Staff unlock request not completed

Post by codgerd
I requested a staff unlock several weeks ago for this Starbucks on Denman St in Vancouver. Waze staff created this on May 5, 2015, then the same user suggested a deletion on May 6th, the following day, likely because they noticed there was a pre-existing Waze place for the same Starbucks. The deletion is 'pending staff moderation' because it is currently advertised. Five months later, however, still no action.

I filled out the form for staff unlocks several weeks ago to unlock this so I can delete it - but it is still locked. How long does a staff unlock usually take? Is there an additional step to take?
codgerd
Area Manager
Area Manager
Posts: 553
Has thanked: 217 times
Been thanked: 29 times

POSTER_ID:17026273

1

Send a message
[img]https:///ESnp3j[/img]
AM Greater Vancouver, BC
AM Saguenay-Lac St-Jean, QC

Re: Staff unlock request not completed

Post by codgerd
Unfortunately no, I missed the meetup thread until it was too late. Kayos & Krazywrath look to be going, however, so they can represent Vancouver. Perhaps one of them can ask about Place staff unlocks on my behalf.

I never got a confirmation email from Waze one way or another about that staff unlock, so you must be right that place unlocks are handled differently - maybe especially if they are the focus of an advertising campaign.
codgerd
Area Manager
Area Manager
Posts: 553
Has thanked: 217 times
Been thanked: 29 times
Send a message
[img]https:///ESnp3j[/img]
AM Greater Vancouver, BC
AM Saguenay-Lac St-Jean, QC

Re: Staff unlock request not completed

Post by codgerd
@manoeuvre thank you! The staff unlock Google form doesn't make explicit that it is apparently only for staff-locked segments, not places.

@doctorkb - can manoeuvre's links above be added to your post on staff unlocks in the Canada unlock forum? Thread. It would probably be very helpful to have them all in one place. Thanks!
codgerd
Area Manager
Area Manager
Posts: 553
Has thanked: 217 times
Been thanked: 29 times
Send a message
[img]https:///ESnp3j[/img]
AM Greater Vancouver, BC
AM Saguenay-Lac St-Jean, QC

Re: Staff unlock request not completed

Post by codgerd
I've not received any reply from Waze staff regarding my unlock request, despite using the proper form provided by manoeuvre... what is the next step if I am getting to reply?
codgerd
Area Manager
Area Manager
Posts: 553
Has thanked: 217 times
Been thanked: 29 times
Send a message
[img]https:///ESnp3j[/img]
AM Greater Vancouver, BC
AM Saguenay-Lac St-Jean, QC

Re: Staff unlock request not completed

Post by codgerd
Any response? The offending Starbucks still exits... and still no response from Waze to my form.
codgerd
Area Manager
Area Manager
Posts: 553
Has thanked: 217 times
Been thanked: 29 times
Send a message
[img]https:///ESnp3j[/img]
AM Greater Vancouver, BC
AM Saguenay-Lac St-Jean, QC

Re: Staff unlock request not completed

Post by doctorkb
Place unlocks may be different.

That particular "lock" is due to the advertising status of Starbucks - which may not be current, but they did run a campaign with Waze around May 2015.

Are you coming to the Meetup? If so, it would be a good thing to bring up with the staff who will be present there.
doctorkb
Posts: 4385
Answers: 4
Has thanked: 433 times
Been thanked: 1464 times
Send a message

Re: Staff unlock request not completed

Post by doctorkb
I've emailed our staff contact.
doctorkb
Posts: 4385
Answers: 4
Has thanked: 433 times
Been thanked: 1464 times
Send a message
Post Reply