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Not counting points

Post by DAP123
My points appear to be frozen in the app. They haven't changed for over a week. I'm a knight and was getting close to king. On the points paige, it says I have 0 points to go to next level, but it hasn't advanced me to king. Any idea what's wrong?
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Re: Not counting points

Post by busterbytes
Having similar problem...long road trip and no points added. Web dashboard also displays different points than the app.
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Re: Not counting points

Post by CBenson
Staff does not generally monitor this. You can try contacting support here: https://support.google.com/waze/answer/6276841
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Re: Not counting points

Post by DAP123
I would assume I'm on the North America server, but I'm not sure how to know for sure.
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Re: Not counting points

Post by DAP123
USA and Canada server. From California.
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Re: Not counting points

Post by DavidAbarca
Check which server are you


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Re: Not counting points

Post by DavidAbarca
In Waze .com you will find your dashboard In the bottom of the dashboard page says in which server you are
Check this first
Also where are you from??


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Re: Not counting points

Post by DavidAbarca
Also, it takes longer to process your data with longer trips


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Re: Not counting points

Post by downhilla4
vince1612 wrote:Occasionally, the system experiences delays when updating points.

If you think your points have not updated correctly, it's worth checking the Status Page to make sure that there are no current issues with points calculation or distribution. These delays usually clear in a day or so, but may take longer.

Source:
https://support.google.com/waze/answer/ ... 3672384298

I suggest to wait a little bit more, usually this ends up solving itself.
Hope this is the case. My points usually refresh every morning, EST time in USA but its been about 3 days since my points have updated and I've done a lot of traveling/ helping other users out :)
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Re: Not counting points

Post by eatsshootsknits
My points have gone down :( I had around 33K points and now I'm down to 28K. Only change I'm aware of is that I updated the app.
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