Points and Scoreboard issues (WORLD)
by wazestatus
Hi Wazers,
We discovered an issue that affected the daily points calculation process.
We’re working on a fix and will be deploying it soon.
We apologize for the temporary inconvenience.
Waze Infrastructure Team
wazestatus | January 7, 2016 at 9:26 am | Categories: Main | URL: http://wp.me/p3kxcC-bUGij
https://storage.googleapis.com/wazeoped ... v18.10.png
Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png
Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png
If some people didn't even notice, then why would they let them know there was an issue with points, it's bad publicity for them..wimvandierendonck wrote:Is something like this usually sent to the app inbox too?
Seems important enough, based on the number of complaints on social media.
So I guess they will only post it on their status page and eventually on social media where complaints were posted to give an answer to the people who were looking for information about this. Other users who care less about points or that never saw they were having points issues will probably not be disturbed.
https://storage.googleapis.com/wazeoped ... v18.10.png
Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png
Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png
Let me post again what was posted on the previous page:
Points and Scoreboard issues (WORLD)
by wazestatus
Hi Wazers,
We discovered an issue that affected the daily points calculation process.
We’re working on a fix and will be deploying it soon.
We apologize for the temporary inconvenience.
Waze Infrastructure Team
wazestatus | January 7, 2016 at 9:26 am | Categories: Main | URL: http://wp.me/p3kxcC-bUGij
https://storage.googleapis.com/wazeoped ... v18.10.png
Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png
Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png
Let me re-post what was re-posted on the previous page
vince1612 wrote:Let me post again what was posted on the previous page:
Points and Scoreboard issues (WORLD)
by wazestatus
Hi Wazers,
We discovered an issue that affected the daily points calculation process.
We’re working on a fix and will be deploying it soon.
We apologize for the temporary inconvenience.
Waze Infrastructure Team
wazestatus | January 7, 2016 at 9:26 am | Categories: Main | URL: http://wp.me/p3kxcC-bUGij
https://storage.googleapis.com/wazeoped ... v18.10.png
Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png
Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png
We were told that the Infrastructure team is still working on the problem, they will surely post an update when they are finished.
https://storage.googleapis.com/wazeoped ... v18.10.png
Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png
Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png
We are not Waze support and cannot answer this question. You should reply to the e-mail you got directly.Tarnycee wrote:Problem is that it's been well over 3 weeks now, and I indicated this in my ticket. Does this mean my support ticket is being ignored?
https://storage.googleapis.com/wazeoped ... v18.10.png
Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png
Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png
Ah, I was sure that there would be a way unless the support ticket was closed...Tarnycee wrote:The email was from a do not reply sender...
In that case all I can suggest is to open a new one.
I can understand if you are annoyed by the situation, but the fact is that the forum is a dead-end for anything to do with checking your account, we really cannot access that kind of data. If you get another canned response, you should try to contact your country's Champs, who may try to reach staff through other channels.
https://storage.googleapis.com/wazeoped ... v18.10.png
Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png
Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png
Probably not, what htahta meant when he said "some time" was a few days or up to a week (usually). So since you're asking only a few hours after the question was asked, I doubt it will be the case.JetSpotterNinja wrote:Is it ok now?
https://storage.googleapis.com/wazeoped ... v18.10.png
Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png
Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png
Staff has been notified, when/(if) I get a reply I will let you know.
[Edit] The problem has been forwarded to the team in charge at Waze so that they can investigate. No ETA on a fix yet.
[Edit] The problem has been forwarded to the team in charge at Waze so that they can investigate. No ETA on a fix yet.
https://storage.googleapis.com/wazeoped ... v18.10.png
Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png
Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png
Staff has been notified, when/(if) I get a reply I will let you know.
Thanks for the tip however it's not exactly the same issue here. That stickied thread is for reccuring "points are not updating" events, while here existing points have reverted back to 0. I'ts best to keep the issues separated.red-nax wrote:Since this issue has come around before, there exists a dedicated sticky thread where your concerns can be centrally addressed.
https://storage.googleapis.com/wazeoped ... v18.10.png
Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png
Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png
Re: Weekly Points Showing as negative?