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Lost All Points!

Post by activeservo
Please help! I love this app and was about 1,400 points from having a sword and being in the 4% category at rank of about 400,000th place. I got a new phone but same number and I thought it was linked to my Facebook but both Facebook and email come back with 0 points. It is really disheartening to start over. Please help me.
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Post by activeservo
Sorry it is the same person. I was trying my email and Facebook to see it either had my history but to no avail. I'm guessing it I could give my phone number so someone they could look it up and link my old point to an account. Please help me.
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Post by activeservo
That is the problem. I have tried my email and Facebook but neither has my old account with the points. I have been using this phone for years and I may have been a guest or used an old email. Is there any way to look it up by phone number?
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Post by TylerThomasNinja6
I have an email, phone number and Facebook it could have been linked to. I also saved a screenshot of when I had about 3/4 of the points if that helps.
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Post by vince1612
Are you guys the same person? :| :?:

If so why are you using two different usernames?
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Post by vince1612
You cannot transfer points from one account to a new one. Just login to the old account where your points are (login is Case Sensitive) and it will sync your points from the server to your app. You may need to wait a little before they show up.
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1+1=3 - The result of bringing talents together goes beyond simply adding them up.
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Post by vince1612
Maybe if you submit a ticket to Waze support but don't post it here as nobody in this community forum can look in the Waze database, only staff can.
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1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png