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Problems with >>>>>>>>>> POINTS <<<<<<<<<<

Post by vince1612
Please don't open a brand new thread in the Waze App section.

Go to the "Ranks and Points" forum section instead and
  1. Read/search other topics there - every question you may have has probably been answered already.
  2. If you "can't find your answer" and swear you did "search and read", then please reply in one of the existing threads which seems the most common to your own problem instead of opening a new one if possible.
We will be glad to help you anyway we can.


A few things to keep in mind:
  • The Google help pages for Waze answer most questions already.
  • People on this forum are community members (more or less users like you), not staff or technicians who can access the Waze databases to check or fix anything.
  • Showing you are frustrated, writing in CAPS things like "FIX IT NOW!!!" or threatening to uninstall is useless here. Why? Read the second thing to keep in mind again.
  • If your problem is that points are not updating, they are not lost. (don't panic)
  • If your problem is that they haven't updated in less than 1 week = a usual server delay. Just wait a little more.
  • If your problem is that they haven't updated in less than 2 weeks = a less-usual but still common server delay. Just wait a little more.
  • If your problem is that they haven't updated in less than 3 weeks = still a server delay. This happens more rarely but is not unheard of. No need to start a panic.
  • If your problem is that they haven't updated in more than 3 weeks. We suggest you contact Waze staff* to look into it, telling us about it or being angry at us is completely useless, why? Read the second thing to keep in mind again.
  • *Using the link I shared just above sooner than what is advised will most likely get you a canned response from staff telling you to wait also, so unless you like canned responses, wait before you use that method.
  • If we are between November and January disregard what is written above as during the holidays it is very common to have delays (much) longer than 3 weeks, because many more people are on the road for longer drives than the usual home-work-home routine. With everyone going to see family on the other side of the country globally, Waze servers are usually overloaded. By the end of January everything is usually back to normal and, yes - points do catch up and, no - points are not lost.
vince1612
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