I forgot both my password and username. I then requested a password reset email to be sent to my inbox. Nothing ever hit my inbox. I finally emailed Waze Support. They automatically sent me a step by step process to make a new account or gain access to my old account. Neither worked because the email that I use already exists in the Waze data base. I have 2 other emails that I use but I rather fix the problem now than just shrugging it off and using a different email.

Hi all,

Is anyone facing Waze unable to connect? Been tried to re-install the apps, update my ios to the latest version but still unable to connect.

Please help.

Thanks.

I have an account mastercysp with the email mastercysp@gmail.com.
The problem occurs because I have used the email mastercysp@gmail.com as a username for a waze account. Now I whant to restore the password for the account mastercysp but when I try to do that, waze directs me to restore the password for the account mastercysp@gmail,com.

I had to reset my phone about a month ago and lost my user name. What I mean by this is, when I reinstalled waze, even though I used the same email as before, it lost all my stats and I had to pick a new user name (My old user name was stiv2k). I even tried to delete my account and create it again, but no matter what I do, it keeps saying the user name stiv2k is taken. Why?

Hi,

Thanks for the reply. I had tried that, but all it does is delete the second account, it does not let me get back to the original username. It keeps saying the username is taken. The password I used no longer works. And, I never get any email to reset it for some reason. I don't understand why.

ken430tx wrote:I am having the same problem. Rebooted. Same problem. Get the code. No where to input it.

Waze has access to SMS. When text arrives it grabs code, writes it in and goes on.

Go to Settings->Account & Login, scroll down to Login Info. Is your number and email there?

gTa9000 wrote:Same problem. Got a dozen verification codes by sms, nowhere to input it. Restarted phone, no help. Deleted app and reinstalled it and restzrted phone. No help.

This thread is months old. No one has an zndwer? Does Waze offer ANY help?

In this help link https://support.google.com/waze/answer/ ... 90019&rd=1 paragraph 4: Android users don't need to type in the code, the process is done automatically.

This is user to user help forum. Waze does not visit here anymore.

What happens when you try to access your old account?

ColinHeffleySpeedy wrote:Account not found

Have you tried to access dashboard with old and new accounts?
https://www.waze.com/dashboard/

It's best if you created a Username/Password and log in using that method. The text with verification code method appears to be buggy. There are many reports of problems using that method.