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These forums are specific to the Waze mobile app. Post here if you experienced a problem while using the app, have a question about the app functionality or a feature such as navigation or search.
Post by vince1612
Do you remember your username and password?
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Post by vince1612
A lot of people make the mistake to enter their username and password on the account creation fields in the App and then complain when it tells them that the account already exists. Not sure that's why you're having issues but it's so common I thought I'd mention it..
Make sure you have located a text saying "Already have an account? Login here" or something similar, get to that and then enter your username and password in the fields which are both CaSe sEnSiTiVe.

Unfortunately the phone number option doesn't work and trying it is a waste of time. If you can't manage to login with your username and password there is nothing that we can do as we're only community members with no access to user data.
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1+1=3 - The result of bringing talents together goes beyond simply adding them up.
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Post by vince1612
So you don't remember your password? Only your username?

What different ways have you tried?
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Post by vince1612
Can you be a little more specific about what does not work? Do you get an error message? What method are you trying to use to login?
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Post by vince1612
The login ans password fields are both CaSe sEnSiTiVe, you must make sure to enter your credentials correctly. Are you sure that you are using the correct username (nico1781)? That account has 0 points and seems brand new. Maybe you created a new one without noticing instead of login into your previous account.
If you're 100% sure about your username and password for the App you shouldn't get an error saying your
login information is incorrect.

You may want to try the Contact Waze Support link I shared above.
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Post by vince1612
Try contacting Waze support here:
https://support.google.com/waze/answer/6276841?hl=en

We cannot help to troubleshoot login issues when credentials are not working, only point you in the right direction if you know/remember your login info.
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Post by vince1612
usa_li057f58 wrote:I finally got in by connecting with Facebook. I tried setting up an account. It says my phone number is already connected. When I try to do a Forgot Username or Password, I get no email response. I have tried deleting my account and it continues to tell me that phone number is already in use when I try to set up a new account. I don't believe I ever had a username or password set up. How can I set up a new account without doing it with Facebook?
Have you taken a look at the help articles listed on the page below yet?
https://support.google.com/waze/answer/ ... ic=6262562

Besides creating an account it also specifies the different ways you can delete and old account and contains useful information. If none of that works, try to contact Waze support.
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Post by vince1612
YavorSK wrote:Hi,

I'm unable to log in in the app with username and password. Username and password are correct and when I type them in the app for log in, I get an error message that login failed. Can you help?
Did you make sure to type your username as it appears here on the forum? (YavorSK and not yavorsk)
The login is also case sensitive, not just the password field.
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1+1=3 - The result of bringing talents together goes beyond simply adding them up.
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Post by vince1612
teacherk6 wrote:I did it via phone number verification.
That's probably the reason for all your issues, this thread is filled with messages telling people not to use that method as it's been broken and un-reliable for ages. Staff actually planned to remove it entirely in future versions.

You should always login the Waze App using your username and password.

See this help article about missing favorites:
https://support.google.com/waze/answer/6270408?hl=en

You may also try to type this code in the search bar to see if it restores them: ##@restorefav
vince1612
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1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png