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These forums are specific to the Waze mobile app. Post here if you experienced a problem while using the app, have a question about the app functionality or a feature such as navigation or search.
Post by vince1612
The login with username and password may be in smaller text (less obvious to see) somewhere at the bottom. If you don't see it, try scrolling the view up/down to see if it appears.
vince1612
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Post by vince1612
@YiuChern: I merged your posts into the same location for simplicity's sake.

You should be able to login using your username and password (if you had set it up before changing your phone), have you tried that?
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Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png

Post by vince1612
Kitt6098 wrote:hi,
i was wandering why when i try to register my account on android phone , the message appear ... YOU LOOK FAMILIAR ... when i confirm ( Yes, it's me ! ) this message appear ( Despite all our efforts, we are unable to verify your account.It must be lost somewhere in the stratosphere )
Are you trying with the phone number? Because if yes, we've been telling people for years that it's buggy and doesn't work and people who post here usually don't read previous pages and don't see our countless recommendations to only login using usernames and passwords.
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Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
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Post by vince1612
p0kerfacePilo wrote:I got a new phone (iphone xs.) App on new phone from backup was there, but it was logged out. Could not log in. Tried normal user name and passwords. Nothing worked. Tried to reset password. Got email. Reset password but nowhere does it tell me what was USER NAME is/was. So, I still can not log in. How do you find/see your username if you can not log in?

Oh, by the way, I used a "normal" user name/password to get into this forum. I thought that would be what my username in the app is, but I still get the Login Failed error.
The username field to login on the App is cAsE-sEnSiTiVe, your correct username would be p0kerfacePilo, if you write p0kerfacepilo or P0KERFACEPILO it won't recognize it.
vince1612
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https://storage.googleapis.com/wazeoped ... v18.10.png
Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
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1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png

vince1612
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https://storage.googleapis.com/wazeoped ... v18.10.png
Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png

Post by vince1612
JustinJack1221 wrote:So many people here including me, contribute to waze and yet we been treated like nobody else. honestly waze support team is the worst, emailing with them is like communicate with noobs. sorry to be rude but the way they reply doesnt even feel like helping you.
Can you send me via forum PM:
  • All your open support ticket numbers
  • Title/Subject for each one
  • Time until you got a response or still waiting for each
  • A short description and/or comments (optional)
Thanks

N.B. As far as login issues are concerned, I cannot say much about it but staff is aware of the current issues and improvements are being worked on to hopefully eradicate those problems.
vince1612
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https://storage.googleapis.com/wazeoped ... v18.10.png
Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png

Post by vince1612
usa_06bg8url wrote:Hello,

Last week, waze crashed while I was using it. When my android phone restarted, I was logged out. I logged back in with facebook. My account was wiped clean. No points, all my saved addresses gone, etc. Is there any way this can be recovered?
usa_06bg8url looks like a new account with an auto-generated username, these get created when people use Facebook to create a new account with Waze, so what you did was not to login but to create a new account. Had you ever created a custom username and a password with the App before?

If yes, then you can recover your old account by login-in with those credentials. If you had never created a username and password since you started using the App however then it won't be possible. People can use the App regularly without the need to create an account and it saves things temporarily on a temp_account, but if there is an issue then it's not recoverable.

Some links that may help:
I have a problem or question about my account
I forgot my username or password.
vince1612
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1+1=3 - The result of bringing talents together goes beyond simply adding them up.
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Post by vince1612
If you don't remember your old username and hadn't linked an e-mail address with it there is unfortunately not much hope, the phone option has been broken for a while now.

You can try to contact Waze staff support, perhaps they can provide help:
https://support.google.com/waze/answer/6276841?hl=en
vince1612
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https://storage.googleapis.com/wazeoped ... v18.10.png
Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png

Post by vince1612
What was the ticket number and issue title/subject?

Did you try to reply with more details after the first generic message?
vince1612
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https://storage.googleapis.com/wazeoped ... v18.10.png
Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png

Post by vince1612
I can't say too much but I don't think staff would fix any issues with the current setup because they've been working on changes, it's best to just wait until they're ready to release them and see if it solves your problems then.
vince1612
Waze Global Champs
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https://storage.googleapis.com/wazeoped ... v18.10.png
Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png