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These forums are specific to the Waze mobile app. Post here if you experienced a problem while using the app, have a question about the app functionality or a feature such as navigation or search.
Post by vince1612
AstroMofo wrote:Can anyone help me ?
This is a community forum, we don't have access to the accounts database. Please contact staff directly instead, by using this form:
https://support.google.com/waze/answer/6276841?hl=en
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Post by vince1612
AstroMofo wrote:I've done this several time and haven't received help at all.
Your only option is to insist, there may be a delay in replies due to the recent holidays. It's not that we don't want to help, we just can't resolve issues related to user accounts, this data is only accessible by staff.
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Post by vince1612
SRRBroker wrote:please help me login or send reset password.
Hi,

This is a community forum. None of us here have the access to do what you ask, we're not staff.

Please try to e-mail ads_support@waze.com about your issue.
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Post by vince1612
Melanie_Ling wrote: Tue Jul 20, 2021 1:26 am I cannot log into my Waze account that I have had since 2016 after recently resetting my Android phone. The last time that I had to log into my Waze account was in December of 2019 after factory resetting my phone, and at that time I seem to recall it just being associated with my cell phone number. It also seems that I had never registered my email account (I could have sworn it was associated though??) so it seems impossible to recover my account that way, which seems to be the only way to automatically recover an account currently. Trying to log in with my username and various passwords that I would have used seems unsuccessful, probably because I never even used a password on the account since it had always just been associated with my cell phone number.  

I guess my question is how would I go about recovering my account as I really would prefer to not just create a new one since I am rather partial to my username and the points that I have acquired. I'd love to just contact some sort of support to recover the account, but I cannot find a method for doing just that. 

Any help would be appreciated. If it helps for anything, my username is Bowdlerized.

Thank you.

BTW, this account that I am posting with currently is my girlfriends account since apparently you need to create an account to post here.
 
Hi there,

Unfortunately, as you can see by the length of the thread in which I merged your post into, the phone number login method has always been rather flawed. The best way to login is usually always with username and password. If you say that you have tried that and could not login, all I have left to suggest is to check all possibilities in the help:

Google Support for Waze - I can’t log in to my Waze account
Google Support for Waze - I need help logging in to my Waze account
Google Support for Waze - I need help adding an email address to my Waze account
Google Support for Waze - I forgot my password

Ultimately you may also contact support here. But I almost 99% guarantee that jumping straight to doing that without getting them to understand you've already tried everything in the help, will make them send you the same copy/pasted canned responses found in the help articles above, rather than by replying with something that shows they even tried to read what you wrote for a second.

Good luck and hope you manage to get your account back! (Sadly, there's nothing we can do from the community side)
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Post by volys2004
Hello,

I seem to have generated a duplicate account at some point in the past without realizing it. I'm a Royal Wazer under my original account (volys2004), which is also the one associated with my email and phone number. However, when I log in using Facebook (which is tied to the same email and phone number), it logs me into a different account (volys2004_2). I must have used this one for a while because it's now at Squire status (~14,000 pts). -.-'

Searching the forums, I found an older thread describing how to delete a duplicate account. I want to do this for the unintentional account so I don't log into it again by accident, but I also don't want to lose my points/miles... It's probably a longshot, but is there any way to combine the two accounts? Thanks in advance for your help :)
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Post by WestugirlCool
I have been a waze user for almost 2 years now and almost Royalty level!! I was able edit maps, etc. Phone stolen the 6th of Aug. 2016 so I logged in from temporary phone. When my iphone arrived I logged back into account. My name was changed and now it says I joined 15 days ago. I have tried to get assistance but no response :oops: :oops: . The app is ok, I find at times the app is taking you in the opposite direction you are currently driving.

However, it does allow you to report incidents, wrecks, heavy traffic, police etc. which I find very helpful. We can not expect it to know our streets or shortcuts exactly hence the reason for map editing... But at this point I can no longer do that since I can not get assistance for my previous account. Can Waze not look at my previous name associated with my phone number and email account to restore my account??? :|
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Post by world_0uhopy5b
I can't log in in Waze...
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Post by world_0uhopy5b
When i try ti log in, don't request the user, mail and password and i can't view any personal informazioni.


Sorry for my english
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Post by world_emdolhnr
Hi, ive got problem with my waze since 2-3 months... when i open the app its show me ,, Just a sec...'' and its stuck over there and dosent allow me to use the app... any solutions ?! Thanks i use Huawe p40 pro  :(
 
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Post by world_emdolhnr
RussPA wrote: Sun Apr 17, 2022 10:33 am
world_emdolhnr wrote: Sun Apr 17, 2022 6:44 am Hi, ive got problem with my waze since 2-3 months... when i open the app its show me ,, Just a sec...'' and its stuck over there and dosent allow me to use the app... any solutions ?! Thanks i use Huawe p40 pro  :(
 


 
Have you tried going into your phone's app manager and deleting all data associated with Waze (be sure you know your username/password)?  Or uninstall/reinstall?  Do you have a good cellular signal?
 

 
Well i try everything and it is still the same.... 
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