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The place to get information and ask questions about everything to do with properly and successfully editing the Waze Map.

Use this forum for all general editing questions, and the sub-forums for specific types of Waze Map Editor features.
Post by tytso
I've been trying several times now to report a bridge closure over railroad tracks in Winchester, MA. (Waterfield Road, near Winchester Center): https://www.waze.com/en-US/editor?zoom= ... 65&env=usa#

The bridge has been closed for months due to construction, but every time I try to report it in map client, I get a message like this:
Hi tytso,

You received a comment on the map issue you reported, from 07.25.2020 on
Waterfield Rd, Winchester. An editor from the Waze mapping community wants
to solve the problem, but needs some more information.

tenetienne on 07.25.2020 06:40 PM:

The report you sent didn't have enough information for us to fully
understand it. Can you tell us why you had to report a Missing Bridge
Overpass? You can respond to us within the Waze app by tapping on your
username at the top of the main navigation menu, then selecting Inbox. This
link will provide more info about Inbox in the app.
https://mandrillapp.com/track/click/982 ... 8wIiwidiI6
MSwicCI6IntcInVcIjo5ODI1MTM1LFwidlwiOjEsXCJ1cmxcIjpcImh0dHBzOlxcXC9cXFwvaW1ndXIuY29tXFxcL2oyY2JWbFVcIixcImlk
XCI6XCI3YTExMWNkNzFkNTM0YzI0OWI3OGI1MTYyM2UxZDA4ZlwiLFwidXJsX2lkc1wiOltcIjk4OTM5YTBiZmU4ZTZkOWJlMzJjOGUzMzRk
YTYxZWU5NzgyMDk1NTRcIl19In0 You can also use the link in this message if you
received this in your email. Thanks!

You can reply using the Waze mobile app, or
https://mandrillapp.com/track/click/982 ... FQ29jIiwid
iI6MSwicCI6IntcInVcIjo5ODI1MTM1LFwidlwiOjEsXCJ1cmxcIjpcImh0dHBzOlxcXC9cXFwvd3d3LndhemUuY29tXFxcL2VkaXRvclxcX
C8_em9vbT01JmxhdD00Mi40NTEyMzgmbG9uPS03MS4xMzcyNDImbWFwVXBkYXRlUmVxdWVzdD04OTAyNjY1JmVudj11c2FcIixcImlkXCI6X
CI3YTExMWNkNzFkNTM0YzI0OWI3OGI1MTYyM2UxZDA4ZlwiLFwidXJsX2lkc1wiOltcIjgwZWE5ODZkNDZmNjIxMGU2MTQ3YTliMmMzZTVlM
zA2MWI0Y2U0ZGJcIl19In0
in the Waze map editor.
However, when I go to the URL there is no map comment to reply to. I'm not sure how to report this problem....
tytso
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usa_0bmn6anl
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Post by usa_nl2h1wxz
Hi folks,

I recently posted about a map issue. A very helpful editor, "ojlaw", had a follow-up question. I was notified about this by email. The email says I can go to the Inbox on my (iPhone) app. But there is nothing there.

The email also includes a link, https://www.waze.com/editor/?zoom=5&lat ... 18&env=usa, to the map editor, but I don't see how to find the comment there either.

I'm sure this is all newbie user (me) error. But could someone give me some guidance. I feel bad about not responding to an editor who is going out of their way to help me.
usa_nl2h1wxz
Posts: 3
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Post by usa_nl2h1wxz
Yes, the address is Santa Barbara. Thanks for following up on this for me! I assume it will take a couple of days for the edits to filter through.)

(If it matters, the road is actually county owned. It's a park access road. Doesn't have a name though.)
usa_nl2h1wxz
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Post by usa_nl2h1wxz
The map is now fixed!!!

Thanks for taking care of this for me and my family.
usa_nl2h1wxz
Posts: 3
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Post by usa_of4tghi0
Want to respond to issue request that came yesterday. No way to respond.
usa_of4tghi0
Posts: 1
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Post by usa_yab53tvc
Info above was very helpful BUT once I get to my messages there is no way to reply.
usa_yab53tvc
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Post by usa_yab53tvc
Considering I got an email from waze a few minutes before saying I hadnt given them more info, i really doubt the issue is closed.

Things to fix...
1. Allow more details when reporting a map issue, not just a button to report with no info
2. When sending an email to users asking for more info, tell them exactly how to do it, form letters or copy and paste are really easy.
3. Allow a way to reply directly to an email with the info
4. when following the link, dont just dump someone on the map with no directions.
5. quit hiding the notififications. It used to be really easy to find notifications such as how many thank yous you got, i didnt find any notifications till someone above told me how to find the comments. Believe me I have looked five or six times, never found that tiny >

I find issues all the time and this is the first time i reported an issue and I may not try again.
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Post by vince1612
To respond to a comment that an editor has made on your error report,

In your app:
- Go to the messages inbox by clicking at the bottom right of your screen in Waze to open the friends and messages menu to the right. Click on the message there to open it and scroll down to reply.

In the Waze Map Editor:
- Preferably on a computer, WME was never made to work on smartphones or tablets, go to waze.com/editor and locate where your problem was reported. You should see it with a little bubble where you made it, click to open it and you should see chat-like options to talk with the editor and reply.
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Post by vince1612
spaceclick wrote:Anyway, I don't know how to respond to this volunteer. Does anyone have any suggestions?
Just use this URL to write him a forum PM, all you need to do is change the last part with his username, which you should have in the automatic e-mail you got.

Code: Select all

https://www.waze.com/forum/ucp.php?i=pm&mode=compose&username=*INSERT_USERNAME*
vince1612
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https://storage.googleapis.com/wazeoped ... v18.10.png
Wiki & Forum: Wiki CH (D)(FR) | Forum CH (D) (FR) (I)
Website: waze-switzerland.ch | Facebook: Waze Switzerland
1+1=3 - The result of bringing talents together goes beyond simply adding them up.
https://i.ibb.co/2k1TJHH/RIPIain.png