I like Vol's suggestion but I would suggest starting with something that reminds the reporter that they submitted a report and started the process. So my typical reply would be something like:
"Waze did not provide us enough information to solve the General Error report that you submitted this morning on third Avenue near 40th Street. Was there a temporary reason you were unable to follow the Waze instruction to turn right . . . "
Of course, the actual text will vary widely depending on the situation. I'd also be cautious not to write anything too restrictive into the guidelines because the response may need to vary greatly depending on the location and insight of the particular editor.
"Waze did not provide us enough information to solve the General Error report that you submitted this morning on third Avenue near 40th Street. Was there a temporary reason you were unable to follow the Waze instruction to turn right . . . "
Of course, the actual text will vary widely depending on the situation. I'd also be cautious not to write anything too restrictive into the guidelines because the response may need to vary greatly depending on the location and insight of the particular editor.
Re: NOR UR Guidelines