Waze US Webinars

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Re: Waze US Webinars

Postby calandraca » Sat Apr 26, 2014 5:08 pm

Great presentation, I subscribed to the spanihs forum thread . Tahnks :)
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Re: Waze US Webinars

Postby DwarfLord » Sun Apr 27, 2014 2:36 am

I too enjoyed the presentation a lot, thanks!

One thing that could help is more info about approaching higher-ranking editors for help.

Twice now I've seen broken road edits that were apparently "abandoned" by their editors after they realized they could not fix it due to the presence of a locked segment (of course it's possible they didn't even realize that it was broken at all). Abandoning the edits at that stage is the worst possible outcome.

Twice also I've seen editors handle a UR involving locked segments by starting the conversation with something like "needs Rank 5 to fix this" and then abandoning the UR. Yikes.

So it seems like clarifying the paths for approaching higher-ranking editors could be useful...?

Great job, cheers!
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Re: Waze US Webinars

Postby DwarfLord » Sun Apr 27, 2014 5:10 am

Glad to help! It made me think of another couple of suggestions. These are not related to editor levels/ranks/badges but I don't know where else to put them.

When I first started, the nomenclature of Map Problems and Update Requests really confused me. I did understand that there were two separate sources of alert pins, one automated the other user-generated, but if you stop to think, you realize the words "Map Problem" and "Update Request" do nothing to distinguish those sources. You just have to know. When Alan set me straight, I joked, so, if a user reports a map problem it isn't a Map Problem, and if the system requests an update it isn't an Update Request. To this day I say "User Report" instead of "Update Request" because the language more closely represents the meaning.

Even more confusing was that the meaning of the "Not identified" and "Solved" buttons is totally different depending on whether you are working a UR or an MP. If you are working a UR, "not identified" means you didn't nail it and "solved" means you did. But if you are working an MP, "not identified" means "escalate to a paid out-of-town editor of unknown skill with unpredictable results" and "solved" means either "I think I fixed it" or "consider this a bogus report and ignore it".

Once you've been doing this a month or so you forget that it was ever unclear. But boy was I confused at first!

Hope this helps!
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Re: Waze US Webinars

Postby DwarfLord » Sun Apr 27, 2014 5:59 am

Interesting! The MP wiki is different now than it was when I was learning late last year. Back then it said
It is not advised to mark many Problems as Not Identified because this flags the problem to be investigated by other non-local Editors who are not always familiar with local mapping guidelines and may cause more harm than good.
but now it says
Mark problems as "Not Identified" only if you are certain that there is not actually a problem there.

This is a significant change in the meaning of the "not identified" button. Good to know.
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Re: Waze US Webinars

Postby Machete808 » Sun May 04, 2014 3:34 pm

Just want to post thanks to all for organizing these webinars. I generally won't be able to take part live because of the time difference (for most of the year we're three hours behind Pacific), but it's great to at least have this resource archived!
Aloha,
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Re: Waze US Webinars

Postby Machete808 » Tue May 06, 2014 10:53 pm

vectorspace wrote:We'll start them up "soon." :)


Is there a collection of ideas for future topics?

One edition might be a briefing explaining the best process for improving point-of-interest routing (corrections to search engines, the effect of adding Place points or areas and of tweaking house numbers, etc.). This is the source of most URs, in my experience.
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Re: Waze US Webinars

Postby orbitc » Sun Apr 27, 2014 3:01 am

DwarfLord wrote:I too enjoyed the presentation a lot, thanks!

One thing that could help is more info about approaching higher-ranking editors for help.

Twice now I've seen broken road edits that were apparently "abandoned" by their editors after they realized they could not fix it due to the presence of a locked segment (of course it's possible they didn't even realize that it was broken at all). Abandoning the edits at that stage is the worst possible outcome.

Twice also I've seen editors handle a UR involving locked segments by starting the conversation with something like "needs Rank 5 to fix this" and then abandoning the UR. Yikes.

So it seems like clarifying the paths for approaching higher-ranking editors could be useful...?

Great job, cheers!

Great points. Thank you. I'll put these in our mentoring docs .
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Re: Waze US Webinars

Postby orbitc » Wed May 07, 2014 12:25 am

vickimachado wrote:
vectorspace wrote:We'll start them up "soon." :)


Is there a collection of ideas for future topics?

One edition might be a briefing explaining the best process for improving point-of-interest routing (corrections to search engines, the effect of adding Place points or areas and of tweaking house numbers, etc.). This is the source of most URs, in my experience.


This is a great suggestion. We should do this one soon :)
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Re: Waze US Webinars

Postby PesachZ » Fri Apr 18, 2014 2:00 am

vectorspace wrote:Thanks... I need to figure out how to get On Air videos like this to have interactive Q&A via video and chat. Didn't work for this one, but it was our first attempt!
I can help you test it out. Remind me on G+ later. I caught part of it, was very nice.

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Re: Waze US Webinars

Postby PesachZ » Sun Apr 27, 2014 3:03 am

orbitc wrote:
DwarfLord wrote:I too enjoyed the presentation a lot, thanks!

One thing that could help is more info about approaching higher-ranking editors for help.

Twice now I've seen broken road edits that were apparently "abandoned" by their editors after they realized they could not fix it due to the presence of a locked segment (of course it's possible they didn't even realize that it was broken at all). Abandoning the edits at that stage is the worst possible outcome.

Twice also I've seen editors handle a UR involving locked segments by starting the conversation with something like "needs Rank 5 to fix this" and then abandoning the UR. Yikes.

So it seems like clarifying the paths for approaching higher-ranking editors could be useful...?

Great job, cheers!

Great points. Thank you. I'll put these in our mentoring docs .

I already just added it to the skills list. Great idea.

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