Waze Carpool wants to provide a safe and reliable way for drivers and riders to commute together. We can only succeed in reducing traffic and making commutes better if carpoolers feel safe and have trust in the community. To describe the kind of behavior expected from both drivers and riders, Waze Carpool created these go-to guidelines.
Start with safety
We recommend all riders and drivers follow health and safety guidelines on travel provided by local authorities. The CDC and the Association for Commuter Transportation have issued guidance on how to reduce risk on your commute.
For carpooling, they suggest limiting the number of people in your carpool to 2, wearing face coverings, and increasing ventilation in vehicles by keeping windows open.
In addition to their guidelines, we suggest riders and drivers message each other before carpools to agree on the precautions you will take. That way, you can ensure you both feel safe and comfortable.
Drivers who offer carpools must drive safely and obey all traffic and driving laws, including keeping to the speed limit and avoiding texting. Don’t use Waze Carpool in any way that distracts you from the road.
If you’re a rider and have reason to believe that your driver is driving in a way that endangers you, for example your driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately. After the driver has ended the trip, report your experience to Waze Carpool.
As a rider, be mindful not to ask your driver to engage in any driving behaviors that break the law, including speeding, illegal stops, etc.
Every carpooler, driver or rider, should buckle up. Seat belts are the most effective way to save lives and reduce injuries related to car crashes.
Reporting a carpooler
If something doesn’t feel right about a fellow carpooler for any reason, it’s easy to report it in the app. Simply open the app, select the carpooler’s profile, scroll down and tap Report/Block. Waze Carpool will receive your feedback and follow up for details.
Be only you
Using your true identity and honestly representing yourself on your profile are key to being a carpooler.
This means using your real name—or the full name that you would use when introducing yourself to others, and uploading a recent photo that clearly shows your face. Don’t use your profile picture to share offensive or inappropriate content or promote businesses. Don’t impersonate, or otherwise misrepresent affiliation, connection or association with any person or entity.
Keep in mind, inaccurate or outdated information creates confusion and raises concerns. Honesty, on the other hand, helps riders and drivers trust one another and creates a stronger community.
Own one account
Waze Carpool accounts can’t have multiple owners.
In addition, don't maintain multiple accounts, let another person use your account, or share your personal username and password with anyone. This includes any other type of private information and financial information.
When carpooling with someone from the same household, a spouse for example, drivers are expected to set the ride price to $0. Don't worry, these carpools will still count toward your completed rides and reviews.
Fight against fraud
Waze Carpool is constantly monitoring suspicious trends and taking necessary steps to promote user trust. Carpoolers should be advised not to use the app for fraudulent purposes, which could result in your account being disabled.
Fraudulent actions may include, but not be limited to:
- Entering false to and from locations to artificially increase the distance of a ride
- Creating dummy accounts
- Intentionally offering, accepting, or completing fraudulent or falsified rides
- Claiming to complete a ride without ever picking up riders
- Abusing promotions or not using them for their intended purpose
- Using Waze Carpool to provide deliveries or any other services
- Creating improper duplicate accounts
Respect each others’ time
Whether you’re driving or riding, be at the scheduled pickup spot on time so you don’t keep a fellow carpooler waiting. Both carpoolers should avoid short-notice cancellations and communicate any changes related to the ride.
Mind personal space
Never make a fellow carpooler feel uncomfortable. Use polite language and avoid saying anything that could be disrespectful or threatening. Physical assault, verbal violence, coercion, and any acts of violence are strictly prohibited.
Make privacy a priority
We encourage our drivers and riders to enjoy the ride—this includes chatting and even taking pictures together. However, please respect each other's privacy and don’t post the content of private messages or pictures without permission from your co-carpooler.
Treat your driver’s car like your own
Remember that you’re a guest in your driver’s car. Therefore, don’t damage the car in any way. Take your trash with you and help keep the car clean. And drivers, be sure to keep your car in good operating condition, so riders are comfortable.
Because we want carpoolers to always feel safe and welcome, Waze Carpool is committed to being inclusive. Don't discriminate against someone based on color, disability, gender identity, race, religion, sexual orientation, or any other characteristic protected under relevant law.
Keep payment in app
Make sure to keep your Waze Carpool account up-to-date with your contact and payment information. To keep fares consistent with drivers’ costs (including gas and vehicle wear and tear), don't accept or suggest ride payment outside the Waze Carpool app.
Drivers, always remember, that you can only provide rides in a personal capacity and not in the course of a business or for commercial purposes.
Maintain active status
If a carpooler harms a fellow community member, our employees or ecosystem, Waze standard response will range from sending a warning notice to account termination. As a quick refresher, here are a few actions that could disable your account:
- Fraudulent activity of any kind
- Violent or inappropriate behavior
- Illegal activity while using the Waze Carpool platform
- Unsafe driving