The Amway was a fantastic stay! The location is perfect - at the center of everything in Grand Rapids. Drew was courteous and delivered excellent customer service! He checked us in and generously took the time to share several dining options with us (making recommendations as we provided him with what we were looking for during our trip). When my room was made available for later in the evening, he hand-delivered the keys to me in my friend's room later that afternoon. Parking is conveniently located across from the hotel (connected via a sky bridge), the junior king suite was phenomenal (with a view), and we loved having a Starbucks attached to the building. My colleagues have planned to stay there for their subsequent visit this coming week. Highly recommended!