Read this if you plan to buy from clearance or pick up at the store. Usually the waiting times increase after 5pm. I was there on a Thursday and it took me almost one hour just to get to the dock. I had to go 2 times because the first time they didn't find 2 bar stools. It seems the problem is the logistic to have the items ready to pick up. If you buy a few items from clearance, most likely they will not be stored in the same place so they can find it easily. I was told that most of the time they are in different places. So be prepared to wait. This information is important if you pay someone by the hour to pick up your items. Plan ahead. Also keep in mind they don't protect the clearance items with bubble wrap. Bring proper protection for your furniture. New items are in the box. The customer support phone sometimes take forever to answer. They have good prices on many items, but most of them are out of stock due to container shortage to import products. Sales team are good.