I stopped at Costco without an appointment when I got a tire warning. Will had the spare put on for me and ordered a replacement tire. The replacement arrived as scheduled and I returned to Costco to have it installed. Although I again did not have an appointment, Will made sure the job was done and I was on my way in 20 minutes. I am very appreciative of the consideration and courtesy shown me and highly recommend Will and the tire service department at Costco.