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10401 Research Blvd, Austin, Texas, United States
Review summary
Tracy Porter
a month ago
I found a screw in one of my tires and went to this Costco to get it fixed, like I always have in the past. I was asked if I have an appointment. Who schedules an appointment to get a tire repaired? It's not like you schedule getting a screw stuck in your tire. I was told they couldn't guarantee they could get to me today. The appointment site doesn't work on cell phones, and you have to specify the desktop site. Once that loaded, I found that there are no appointments available until Saturday. Today is Wednesday. Who can wait 3 days to get their tire repaired?!? This is not the customer service I've come to expect from Costco.