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13463 W Washington Blvd, Marina del Rey, California, United States
Review summary
los angeles westcoast
4 months ago
I’d like to take the time to share my experience with Costco optical. I experienced an issue with terms that have not been clearly specified to me when I ordered replacement for my lenses. After a couple days, they called me to let me know that they were not able to replace my lenses as the brand of my glasses was not covered by their repair center. So I had to come back and pick up my glasses but at that point, they had scrapped the lenses so I was very unhappy and I asked for a manager. Tom, the manager came to see me and listen to my issue and made the necessary arrangements for me to be satisfied after the disagreement I had with the experience. He took care of my issue quick and nicely. That’s an example of 5 stars customer service. Linda