I have been calling this local number for 3 days, to make a simple reservation so that my family and I might stay here for a wedding we are attending in a month. Someone answers the phone, places me on hold and then I get a message saying 'there is no one available' and the line disconnects. Tonight, finally I got through, finally, and started to make my reservation. I was quickly told I needed to be placed 'on a quick hold'..I hung up after being on hold 10 minutes. Bad experience, most certainly.