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Hilton Clearwater Beach Resort

400 Mandalay Ave, Clearwater, Florida, United States
Review summary
4.1
Shelly Laird
in the last week
Hilton properties typically are known for outstanding guest experience and very good food on-property. Hilton Clearwater Beach is the exception on both. While they have really good wait staff..including restaurant and poolside (which is why I have them 3 stars and not 1.5 or 2) .. their signature restaurant..the spotted donkey is the worst.. not one thing about it is redeeming.. and the hotels overall customer service is horrendous. We've stayed her 6 times in a year and a half (because we get points and it's on the beach ) and we expect little and receive even less than that.. from reservations made in advance , via diamond member resources. not even being read let alone honored.. to being charged $200 a night more (we are diamond members) on an 8 night stay, than someone who wasn't and made reservations last minute for a couple nights.. .. and this current visit..watching multiple guests with kids- at the pool - being harassed by staff.. ,its a very very very disappointing experience for such a great location.. and Definitely not on brand for Hilton.... its sad actually