Travelling with a baby, I always request a Pack-N-Play for the room when I make a reservation. Usually hotels forget the request and I have to call the front desk and ask again after getting to my room. Not here! They let us know at check-in the Pack-N-Play was already prepared and waiting as requested in our room. It's a small thing, but it was characteristic of our stay, and shows that the staff here go the extra mile to provide a good customer experience!