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Hope Animal Clinic

3051 Morgan Rd, Bessemer, Alabama, United States
Review summary
4.6
J M
2 months ago
Me and my extended family have been coming to see Doctor Fuller since he opened this office many years ago. He and every other doctor I have dealt with are fantastic. HOWEVER, the wait times are beyond unacceptable. I came a few months ago just to get my dog his yearly check-up and vaccinations. I did their online wait list prior to arriving, and let them know when I arrived. I waited for just over an hour, and no one ever came outside to talk to me or even come get my dog for treatment. So, I left. I also need to say that the whole time I waited, it wasn't busy at all. So not busy, in fact, that in the time I waited, two different cars parked (in one spot) beside me, their pets received treatment, and they left. Alas, I ultimately came back today to once again attempt to get my dog preventative treatment. After waiting 55 minutes in the parking lot, sending multiple messages, and calling the office, someone finally came outside to get my dog. Like last time, there's only been 10 other cars in the whole time I've been here. So, they aren't busy. Needs better front office management and/or systems and strategies to make getting treatment much more efficient. No one should have to waste so much time waiting to get their pet treatment.