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Hyatt Regency - Sonoma Wine Country

170 Railroad St, Santa Rosa, California, United States
Review summary
4.1
Sam Taus
a week ago
I was double charged for my entire stay + extras without any authorization from me. Just stayed for a few nights on business— My credit card was double charged & when I called to dispute the charges they were dismissive and told me I would have to “wait until there accountant was in”. They offered no compensation or apology for freezing my accounts and did effectively nothing to rectify the situation. There was a fraudulent charge and I would not recommend staying with them unless you’d take the risk of this same situation happening to you.