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107 E Boronda Rd, Salinas, California, United States
Review summary
Adrian Saldana
in the last week
I’ve being waiting for my refrigerator now for close to 2 weeks. They advise it would be deliver on June 5. No call or text letting me know that they have move my delivery date to June 10. On June 9 I finally got the confirmation that my refrigerator will be deliver between 7:30-11am. I get a text advise me that my refrigerator will be deliver in 30 minutes. Time passes by and no refrigerator or a call letting me know what’s going on. I call the logistics and they told me they forgot the refrigerator at the store. But no phone call to give me an update or apologies for the mistake. I have to do my own detective work to see what’s going on. I should give this store a 0 star. Horrible customer service. Just as bad as the competition if not worst. I also call to get a manager and someone just hang up on me. Really bad and frustrating. I have very high expectations for Lowe’s but the good thing is I now know that customer service is not on top of there list so I will think 3 times if I want to shop here.