We were there on Sunday for 3 hours ordering a laminated wood floor and after all that time the employer that took the order managed to mess it all up..we called and spoke to 3 different managers and they all said at different times they would take care of it and call us back..not one of them called us back !! I called back and was told my delivery was scheduled for today ,but when I called the store none of the managers had fixed it to be delivered !! We went back to the store and we're ready to return all ..over 7k worth ..than we had the pleasure to meet Kevin ( head cashier ) I wish that man was the store manager instead of all the rest that did absolutely nothing , he went above and beyond to make sure we were taking care of !! I hope Lowe's will give Kevin ( head cashier ) the promotion he so deserves !! In over 1 hours while we were waiting he helped over 20 costumers and his knowledge of everything in the store is outstanding !! Thank U Kevin ( head cashier) so very much !! I will give 5 stars to this review just because of U !!