The scheduling and administration is a bit slow and opaque but the medical staff including doctors, nurses, physiotherapists, pain therapists are so kind and so patient. I sought out Dr Joris Hermus for my ankle arthritis treatment and he was so kind to review my files over email and asked me to book an outpatient appointment. I waited for a year to be scheduled for a surgery. The hospital stay during the surgery was as comfortable as it could be. I don't mind returning to this hospital if I need care in the future.