this place is absolutely AWFUL!!! If I could rate this place 0 stars I would. I just moved to Maryland so I made an appointment on April 1st to get a MD license and transfer my car title (car is fully paid off). It is now June 3rd and I still have not received my car title in the mail. Every time I try calling the line consistently rings busy for hours on hours. I finally managed to get someone on the phone after trying to call all week. They proceed to tell me they are not able to mail me another title and that "they did their job of putting it in the mail". The lady I spoke to was incredibly rude and put me on hold twice in the middle of me talking. They are now telling me that it is now my responsibility to go online and apply for another one AND PAY FOR IT AGAIN!!!!!!! I've searched the entire website and looked under the title services tab several times and everything I click on is requiring "title number information". I do not have any of this info as they took my old PA for processing and never gave it back. I have nothing to show proof of ownership at this point and when asked to speak to a manager I got the run around. This place is a straight dumpster fire. good luck.