We were there on 5/11/22 arrived at the Emergency room at 5:30 p.m. they did an X-ray on my 3 years old daughter. They found that the coin was stuck in her throat. According to the staff she needed to be transported via ambulance to children's Memorial Hermann for surgery. We waited for the ambulance for more that an hour. I asked the front desk personnel why it was taking so long if she needed surgery. Staff "we have more that 40 people in this room waiting plus other 35 people in another location. I was informed that I can transport my daughter by myself because she needed medical assistance. While we were waiting in the emergency room nobody approached us to ask us how she was doing. After waiting for more than an hour I decided to transport my daughter myself to the children's Memorial Hermann hospital. My daughter life was not their priority. Very bad customer service and experience.
We were treated as humans at the Children's Memorial Hermann Hospital 5 stars for them.